Berryville, Virginia, United States
Outstanding communication and customer service skills with the ability to work well with others at all levels of an organization. Demonstrated success in a for-profit commercial printing company, a non-profit organization, a government contractor, and a real estate management company. Energetic, goal-oriented, results-focused, motivated manager well-versed in all phases of the digital on-demand publishing industry. Experienced leader in successfully managing a professional staff in a team work setting. Proven history of quantifiable success in handling multiple projects, complex issues, deadlines and budgets. Detail-oriented problem solver with the ability to set priorities and initiate viable course of action designed to obtain objectives. Successful record of quick decision making in a multi-tasking, fast-paced production environment.
Managed the daily operations of the Booz Allen print center. Met department key performance indicator goals in 2016; maintained 100% on-time delivery rate and met quality control criteria in over 2,900 orders.
Oversaw day to day operations of a multi-shift, print-on-demand service that provides black and color digital printing in two print centers. Career manager for six direct reports plus contractors, with responsibility for their professional development. Ensured adherence to departmental best practices and procedures. Provided cost estimates for projects and invoiced completed orders. Manage the review and reconciliation process of monthly production metrics and budget reports.
Advanced to role of director while continuing to handle daily managing responsibilities of team development and production goals. Established departmental reporting standards of production levels, budget expenditures and revenue goals. Developed long-range goals for expanding both product offerings and production capacity. Upgraded technology. Developed professional relationships with external organizations and partner agencies to expand United Way Worldwide revenue potential.