Philadelphia, Pennsylvania, United States
Navigating multiple systems while efficiently communicating with customers Hardware and software troubleshooting various Comcast and non Comcast issues Utilizing various billing systems for processing payments and handling billing issues Tracking daily call logs and documenting tickets with various systems Scheduling trouble calls and change of service orders Processing changes of service-upgrades, downgrades, and sidegrades Networking with other agents in efforts to increase our knowledge base of our systems
Software and hardware installation, ordering, and replacement Virus and Anti-spyware removal Provide technical support to End Users via phone, email, or in person Internet and web maintenance Training and supervising IT Team members Installing, configuring, and securing networks Wired-CAT 5/patch/crossover/Ethernet cable Wireless-Linksys cards, mobile broadband cards, and pci cards Journal documentation of meetings, troubleshooting, resolutions Creating, testing, and verifying PC connections to the network Installing printers and faxes for network usage Installing Vonage phone systems Inventory, documentation, and graphical layout of networks and offices
Installing and removing hardware such as hard drives, floppy drives, sound cards, and network interface cards Using ghost cast server edition to place images on PC's Using Symantec Anti Virus software to update virus definitions Installing windows updates to run automatically Set up networks using CAT 5 cables inside Patch Panels Checking newly installed network ports Testing and verifying PC connections to the network Taking Student photos, importing them using Kodak software, and editing them for ID's Using ID Maker Express to create camera cards for Student ID's Using Netware Administrator to create user accounts Setting policies and creating accounts for sharing privileges