Greater Melbourne Area
With over five years of experience in leading and implementing complex business system projects, I am a passionate and results-oriented project manager across Information Technology in Automotive, Government, and Community Services My core competencies include workshop facilitation, knowledge acquisition, software documentation, scrum, and business process improvement. I leverage these skills to deliver high-quality solutions that enhance efficiency, productivity, and customer satisfaction. I also hold a Certificate IV in Training and Assessment from Gordon TAFE, which enables me to design and deliver effective training programs for various stakeholders. My mission is to drive innovation and excellence, by applying best practices and methodologies, collaborating with cross-functional teams, and engaging with end-users. I enjoy learning new technologies, tools, and sharing my insights and expertise with others. I am also a content creation hobbyist, and I love to express my creativity and passion through various media.
Undertaking audit and remediation activities and delivering a transformation and uplift program for Enterprise CMS and Mobility platforms at Darebin City Council.
Self-paced learning of SMS functionality. Self-paced learning of Education Compliance requirements & procedures Process review, collaborating with Service Desk Manager to outline process improvement Requirements gathering for Compliance Projects – adhering to shifting requirements & Government Implementation Timelines Sprint Allocations (Sprint Planning) Ticket Grooming & Sizing (Sprint Planning) Sprint Review Meetings Creation of User Stories/User Acceptance Criteria Paired development practices with Development Resources to ensure system function is in line with project & consumer expectations Collaboration with QA Manager in relation to User Acceptance Testing & Test Case Review & creation of Automated Test Plans Development of documentation (requirements analysis, design, and technical specifications) Creation & maintenance of Support & Compliance Dashboards to constantly monitor sprint progress & resource deviation Prioritising of Development Backlog to adhere to changing requirements Re-allocation of Development Tickets giving visibility of issues to other arms of Organisation Project planning for Compliance Requirement adherence Creation of Compliance Reporting Timeline & Road-map Educational Compliance Development Priorities Compliance Project Requirements (Iterative) Undertaken ‘Customer Top 5 Initiative’ to ensure ongoing development requirements met Sprint Retrospectives Continuous deployment of completed sprint software to UAT for consumers
Building knowledge of care link+ & associated products to become an expert in its functionality. Maintaining ongoing product knowledge & becoming a subject matter expert on key features Coordination of training services internally & externally Coordination of development of bespoke eLearning solution Delivery of training to customers both onsite & through the Icon Global training facilities Developing session plans for participants & adhering to their training requirements Maintaining current training material & updating as necessary Refining of training processes to ensure smoother day-to-day operation Researched & presented a solution to convert L&D Department into a highly profitable area. Assisting the Solutions Team during implementation from training, change management, and process improvement perspectives Stakeholder Engagement to ensure application updates & changes aligned with requirements of consumer Testing & gap analysis of application improvements for CDC Project requirements Collaboration with product owner relaying improvements & consumer requirements for CDC project Collaboration with Service Delivery Manager clarifying & instilling CDC project requirements Presentations to ‘Alpha Group’ for testing of CDC project & requests for feedback Retrospectives from ‘Alpha Group’ testing to direct project requirements