Australia
• Motivated and Solution focused IT professional with vast experience as a SAP certified Technical expert, Business Analyst, Test Engineer, and business process support consultant • Completed multiple full cycle implementations with hands on experience embracing various SAP implementation methodologies and SDLC exposure coordinating system implementation efforts • SAP ERP Central Components (ECC) - CRM 7, FI-CO, MM, SD, HR and Payroll, BI POS, IS-Banking, Loans Management, SAP PSCD (Public Sector Collections and Disbursements) • Successful engagements in the following Industries: Federal Government, Retail, Banking and Finance, Mining, Pharmaceuticals, Health, Manufacturing, Automotive and Transport, Chemicals, Explosives, Petrochemicals • A team player who enjoys interacting with a wide audience and an effective communicator with a fantastic command of English • Qualifications and Credentials: • SAP Certified Development Associate - ABAP with SAP NetWeaver 7.0 (84% pass) Certificate ID: 0007021417 Certified April 18, 2011 • Process Integration with SAP NetWeaver 7.31 (Exam C_TBIT44_731) • Australian Computer Society (ACS). Accredited by the ACS to possess IT Professional skills suitable for migration under ASCO Code 2231-79 (SAP Specialist) Reference Number 493533 • Australian Federal Government Negative Vetting One (NV1) Security Clearance Reference Number CS788038
• Production Support expert acting as a SAP Incident, problem, and change manager accountable for the end-to-end management of Incidents, Problems, and Requests for Change across a complex, multi-vendor environment. Logged and processed ticketed backlog requirements according to Service Australia's Management ITIL processes and ITSM tools. Coordination across SAP CRM and ERP (PSCD) technical and functional teams, service management, vendors, and client stakeholders to meet contractual obligations and continuously improve stability. • Lead SAP delivery across the full SDLC, including legislative change programs, product version migrations, production support, large-scale integrations and system upgrades within both Staff Processing and Enterprise Systems and Families and Tailored Systems. Highly regarded for deep technical problem solving, business analysis via stakeholder engagement, and translating complex business requirements into stable, scalable SAP solutions. • Lead Functional consultant in a team refactoring and redesigning, and migrating, mission-critical citizen claims and payments across architecturally uplifted version releases. • Manage SAP technical solution delivery across a complex IT landscape with multiple interfacing Systems and technologies.
• Collaborated with SAP Functional Team Lead within ERP IS-Retail FI-CO/SD/MM modules and BI-POS Module to engage Business analysis and process improvement tasks. • Acted as an agent of change by challenging existing technological or process-based solutions and bridging gaps. • Solid exposure to SAP IS-Retail Logistics solution including Article Master, Site Master, Consumption and Replenishment Planning, Bonus Buys, Consignment, and BI-POS Transaction WPER. • Third-tier support for SAP HR and Payroll logged Incidents. • Good understanding of HR to Finance reconciliation. • Provisioned WRICEF requirements/enhancements to TRS SAP ERP system on an ad-hoc basis. • Offsite 1st line of SAP technical support to TRS Australia.
• Worked with the lead SAP FI Consultant in the FI-AP: Accounts Payable CO-PA: Profitability Analysis, FI-GL: General Ledger, FI-AR: Accounts Receivable, SAP Biller Direct, SAP Asset Management domains. • Good understanding of SAP Order-to-Cash and Procure-to-Pay processing. • Worked in a Business analysis role to improve and implement business profitability initiatives within Invoicing and Billing, across the board FI-CO, SD, and MM transformations and processing enhancements. • Responsible for End-to-end (E2E) testing for all business process improvements.
• SAP PI Enterprise Services Repository (ESR), Adapters, Message mapping, Integration Directory (Builder). • Completed SAP PI 7.1 Ariba Light Project, an upgrade to SAP – Ariba CI 5 process integration file interfaces, including new fields and bug fixes. • Enhanced 8 Vendor Master Data Interfaces to/from SAP Ariba to incorporate new business requirements including configuration of CCA’s bespoke Interface Controller. • Completed PO (7.4) HCM Payroll and Non-Payroll interface upgrade project from CCA to Westpac (New Zealand). Migrated from XSD PAIN V2 to PAIN V3 including new field values for upgraded XSD version. • SFTP file processing (using SFTP adaptor with encrypted file copy sent to designated file server directory). • Contributed to Customer Interface Repository (CIR) program design to provide in-house cached data extraction solution to more efficiently access Personnel Administration (PA) & Personnel Development (PD) HR data. • Completed Geo-Coding data utility to enhance CCA’s bespoke field agent equipment maintenance application.
• SAP Retail Merchandise Logistics part of the FreshBiz Team on Project PBS (Produce, Butchery, Seafood) • Implemented solutions to replace existing (legacy) Allocations system for FoodStuffs South Island, NZ. • Responsible for portal hosted WebDynpro Central Management console for Planning and Allocations (including Monitoring), a comprehensive WebDynpro application with bespoke productivity enhancing provisions available through a Central Management console effectively simulating SAP GUI transactions WA01-08. • WebDynpro ABAP and Floor Plan Manager (FPM), Singleton Data Model, Allocations Data Model and APIs. • Business analysis and process mapping of legacy functions for refactoring Business Process Improvement (BPI) initiatives. • Key Member of PakNSave Rewards System development team, a Loyalty Rewards Management (LMS) solution including customer Portal/CIC hosed SAP CRM 7 on HANA integration providing comprehensive Rewards system functionality for FSSI’s PakNSave and New World food retail brands. • Employ SAP PI technology for landscape interfacing including In/Out web services consumed/provided via PI to achieve business objectives, all Services are REST with unit testing done via Chrome’s Advanced Rest Client (ARC). • Responsible for high volume Retalix (LMS partner) XML file feed PI service to parse member Campaign Offer Account movements and extracted data for CRM attribute, EPay, and customer Event notification broadcasts. • HR/HCM module modifications to facilitate various business requirements for FSSI’s PakNSave and New World food retail brands. • Extensive exposure to OData channel Gateway services within CRM 7 technology in Campaigns and Campaign Elements (Offers) • Creation of Test plans and matrixes and responsible for End-to-end (E2E) testing.