Grimbergen, Flemish Region, Belgium
• Initiate and manage key projects in various areas of Serviciability Team. • Develop Project Plan with the team and manage the team’s performance of project tasks. • Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. • Responsible for communication, including project status reporting and risk management- in general making sure the project is delivered in budget, on schedule and within scope. • Create Business Cases for each project to ensure that project contributes to the overall team performance. • Develop and maintain all new and existing processes within department • Create process maps on multiple levels by working closely with backend team. • Manage Client Relationships, facilitate workshops, client sessions and ensure timely coaching and training to team. • Identify and Create change management strategy in process, procedures and practices to deliver planned benefits and to solve client issues • Apply a structured methodology in entire department . • Support Organizational Design/ definition of roles and responsibilities to determine effective organization solutions. • Liable for maintaining project communication internally and externally including project portfolio dashboard management • Managed all issues arising in facility on an everyday basis. • Organize workshops for the clients whenever needed.
• Responsible for gathering all the business requirements and convert them in Functional Document • Liase with technical team to explain them the business needs and help them to transform the business needs in technical solution. • Communicate system requirement and functionality with stakeholders • Design, implement, test, and document business solutions • Develop training materials and provide training to internal and external user • Provide support on functional questions from the user • Manage the implementation of changes in the system to meet business requirement • Manage master data (new fields, new fields values, relationship between fields) • Monitored processes and initiated solutions for reducing cost for projects. • Liable for maintaining project communication internally and externally including project portfolio dashboard management • Managed all issues arising in facility on an everyday basis. • Organize workshops for the clients whenever needed.
• Responsible for gathering all the business requirements and convert them in Functional Document • Liase with team to explain them the business needs and help them to transform the business needs in technical solution. • Review and assess client service contracts. • Oversee the achievement and maintenance of agreed service levels and standards • Responsible for develop and implement customer service policies and procedures • Ensure the necessary resources and tools are available for quality service delivery. • Responsible for complaint management and their timely solution. • Monitor accuracy of reporting and data base information. • Analyze relevant data to determine client service outputs. • Liaise with company management to support and implement growth strategies.