Delhi, India
Project management professional with 13+ years of experience in leading PMO and Transitions projects, driving global business enablement, enterprise transformation and banking operations. Expertise in leading global programs, process standardization ,compliance management and automation led operational efficiency through cross functional collaboration. Strong track record in change management, stakeholder engagement, risk governance and delivering scalable operating models with measurable outcome. PRINCE2 certified and passionate about delivering strategic solutions that drive business growth.
• Analysis of Various Project Stages and Project Reports. • Project Milestone Tracking and setting up of PMO • Stakeholder Management and Setting up of various Communication channels with Stakeholders. • Prince2 Agile Foundation Certified • Project Management Office Management • Access Management-Joiner/Leaver,System and Tools Access,performing Audits as per Compliance. • Sharepoint Management,SLA and KPI Management.Risk and Issue Management at Project Level. • Collecting, Analysing and Summarising Business Reports • Project Management-Ensuring end to end delivery of various Projects assigned. • Performed Resource Reconciliation of the Contract assigned • Liaisioning with Business Directors and Business Manager to ensure completion of requests within SLA
• Collecting, Analysing and Summarising Business Reports • Worked on Service Request Management and Complex Service Requests • Analysis of Invoice Reports using Excel and uploading the same. • Preparing Reconciliation of supplier cost and revenue and share with stakeholders • Ensured timely Implementation of Various Services and Products without any scope for error. • Assisting Revenue Assurance team with required information on revenue invoices • Liaisioning with Project Team, Business Directors and Business Manager to ensure completion of requests within SLA • Reconcile the revenue and collection report and share with the BT stakeholder. • Ensured successful and timely completion of Service Level Agreements. • Worked on various tools like iGenesis , UIP ,MDSL ,Client Desktop and Expedio. • Performed Resource Reconciliation of the Contract assigned.
Responsible for handling Anti Money Laundering,Back up for Branch Operations manager,Ensuring accurate Know your Customer process,Fraud analysis,financial analysis and client relationship management,verifications and proper scrutiny of transactions
Handling Government Business Module,Branch banking operations,Daily and Monthly reporting,Reconciliation of accounts,Financial analysis of customer's portfolio,Fraud analysis and Client relationship management