San Francisco Bay Area
As a motivated and results-focused client success strategist, my strengths lie in strategic planning and driving meaningful change through effective service solutions and staff training. I’m skilled at spearheading value-added, effective campaigns to meet client objectives and I maintain an unmatched record of consistently surpassing business objectives and exceeding targets. A leader and change agent for championing genuine and trusting relationships, I’m able to leverage creative license to lead teams to drive client and enterprise market penetration, cost avoidance, and revenue growth. And I’m adept at negotiation with a gifted ability to solve problems using integrity, ingenuity, and sensitivity to client and staff needs.
Provided mindful and relevant insight to customers regarding travel to and highlights of the San Francisco area. Oversaw that all operational policies and procedures were followed by effectively leading, coaching, and mentoring concierge professionals with a focus clientele development and providing the highest level of customer service. Maintained a luxury environment for clients that was warm and hospitable, and ensured the correct interpretation of and implementation of client travel requests. Maintained unmatched performance standards including effectiveness, efficiency, and impeccable quality through inbound and outbound virtual channels (phone, chat, email, etc.). Built network of resources and contacts in the Bay area for use in company-wide programs to exceed customers’ expectations. Selected to assist in the training of new employees and to travel nationally to mentor newly trained concierge.