Madrid, Community of Madrid, Spain
I develop manager leadership skills by mentoring teams on executing operational standards, managing change and implementing digital systems. My servant leadership style improves customer service, increases sales, controles food cost, optimizes labor cost and increases profitability by identifying gaps in Operations, Supervisor Routines and POS Systems usage.
As an International Ops Training Manager, I support franchisees organizations on developing strong Training Department that offers continuous training to their ops teams to achieve consistent operations, develop people and successfully open new restaurants.
As an International Franchise Business Consultant, I serve as a business consultant to franchisees in assigned markets in the Latin America & Caribbean region. Maintains an ongoing liaison between Little Caesars and franchisees. Provides tools, counsel and advice either directly or through functional experts, to franchisees in all aspects of their business and store operations.
Collaborate with 15 Franchisees in 13 Countries for 100 Restaurants and $100M Annual Sales. Supporting Operations, Sales and P&L’s.
Developed efficient processes of payroll of 700 Employees, recruiting and scheduling by integrating HR systems and oversaw the development plans for store managers by supervising and auditing training in all restaurants.
I executed the Operational Due Diligence of new acquisitions for 28 Restaurants in FL and 25 restaurants in New Mexico. Led the Migration and Start Up of a web based (Intacct)Accounting System and carried the administrative Count Down to Go for 3 Corner Bakery Cafe Store Openings in Miami Area.
I oversaw operations of 44 Restaurants – 2 Director of Operations 1 Field Training Manager, executed the schedules local and national marketing plans, planned capital expenditures, led the Startup Maintenance Company and established compensation - training, short and long-term goals for the operations groups. I also represented the company at various community activities.