Ricardo (Ricky) Miranda

Audio Experience Manager: McIntosh/Sonus Faber/Sumiko

Brooklyn, New York, United States

About

Experience

  • McIntosh Group Inc. (New York City Metropolitan Area)
    • Audio Experience Manager, House of Sound (McIntosh)
      May 2023 - Present · 3 yrs 2 mos

      As Audio Experience Manager I am responsible to drive customer excitement and passion for all group brands.  I am responsible for creating & delivering amazing demonstrations of all group products; building advocacy for our brands with key influences, press, channel partners, and end users; and delivering amazing experiences for our 3rd party event/film rental customers. I am the ambassador for the brands, providing a hospitable experience at the height of the brands etiquette.

    • Global Brand Marketing Rotel / Pro-Ject / Sumiko Phono
      Nov 2021 - May 2023 · 1 yr 7 mos

      - Manage New Product Launches - Create content for social media - Manage brand partnerships - Create content for B2B and B2C newsletter audiences

  • Outreach/Facilities Manager at Carcosa Club
    Jul 2018 - Present · 8 yrs

    As a member of the board of directors for a non-profit social club in Brooklyn New York I hold a number of duties. These range from managing the social media for the club, sorting and delivering retail product, events planning and execution, and facilities management.

  • Customer Service Specialist at Ribbon
    Jul 2021 - Oct 2021 · 4 mos

  • Brand Specialist at Bang & Olufsen
    Oct 2019 - Apr 2020 · 7 mos

    -Build retail strategy for products ranging from $150 to $90k -Track trends in emerging business segments -Innovate new ways to create long lasting brand impact -Conduct daily re-caps with management staff in store -Maintain inventory controls to ensure all products are in stock and ready for sale -Coordinate with marketing team for in-store and off site events

  • Sennheiser (3 yrs 1 mo)
    • Brand And Product Trainer
      Mar 2017 - Oct 2019 · 2 yrs 8 mos

      -Initiate and maintain relationships with partner brands -Build training program -Provide training to partner brands and influencers -Provide support for trade shows and conventions -Track trends in emerging business segments

    • Customer Experience Manager/General Manager
      Feb 2017 - May 2017 · 4 mos

      - Scheduling of staff across two retail locations - Conduct daily re-caps with management staff in store - Maintain inventory controls to ensure all products are in stock and ready for sale - Coordinate with marketing team for in-store and off site events - Conducted all hiring, sales training, and ongoing coaching with all staff from floor sales associates

    • Product Specialty Manager (retail)
      Oct 2016 - Feb 2017 · 5 mos

      - Intimate knowledge of all products available at our retail location as well as those available on our E-Commerce portal - Working knowledge of products currently produced by our competition as well as classic models still in wide use - Manage team of 3-8 brand ambassadors per shift - Provide continuing education for brand ambassadors on best practices for retail engagement in the field of pro-audio - Engage directly with high profile clients in order to demo Sennheiser and Neumann products in excess of $60,000 each