Vienna, Vienna, Austria
Managed an electronic components category with ~€10M annual spend across Europe, balancing cost, continuity of supply, and supplier performance. Led supplier negotiations at local and global levels and supported cross-functional alignment on sourcing decisions. Drove supplier development initiatives (redesigns, supplier changes) to improve competitiveness and mitigate supply risk. Owned supplier performance management using KPIs and data-driven reviews to improve delivery and responsiveness. Supported contracting alignment with cross-functional stakeholders to ensure commercially robust outcomes and continuity of supply.
Profile focused on the implementation of pricing strategies and adaptability in dynamic markets. - Comprehensive management of quotations, ensuring effective communication and prompt responses. - Evaluation and optimization of pricing strategies based on market analysis and customer feedback. - Integration of cost data into price modeling and margin calculation. - Regular updating of pricing strategies in response to market dynamics, ensuring competitiveness and profitability.
Profile focused on customer satisfaction, possessing strong capabilities in diagnosing and resolving IT service-related issues. - Efficient management of technical incidents, prioritizing customer satisfaction and minimizing downtime. - Development and leadership in onboarding programs, enhancing the adaptation and productivity of new team members. - Training and instruction focused on continuous enhancement of support techniques and customer service.
Profile focused on optimizing customer relationships through proficient CRM tool analysis. - Proactive management of relationships with potential customers across various channels. - Optimization of Salesforce to enhance interdepartmental communication. - Creation and presentation of analytical reports showcasing key metrics for the organization.
Profile focused on customer acquisition and retention, complemented by strong interdepartmental collaboration skills. - Customer acquisition through outbound calls, digital marketing campaigns, and educational promotions. - Proactive management of software renewals and consistent sales efforts to reinforce customer loyalty. - Collaborative work with the marketing department to hone strategies and promote seamless interdepartmental communication.