Ricardo Borenstein

Principal AI Presales Engineer @ ActionAI | NoSQL & Distributed Systems Consultant | Applied AI for Enterprise

Portugal

About

I design and scale systems where performance, reliability, and real-world constraints matter. My background spans Solutions Engineering, distributed systems, and cloud-native architectures used in mission-critical environments. I’ve spent years working at the intersection of technical depth and business outcomes — leading discovery, shaping solution designs, running PoCs, and guiding complex technical evaluations. More recently, my work has expanded into Applied AI and AI-native systems, focusing on low-latency workflows, LLM orchestration, and real-time interaction design. I’m particularly interested in how AI systems behave under production constraints: latency, state management, failure modes, and scalability. I bring a hybrid perspective combining: • Systems & architecture thinking • Applied AI & LLM workflows • Technical discovery & solution consulting • Distributed systems & performance reasoning • Clear technical communication Focus areas: • Applied AI & AI-native workflows • Low-latency / real-time systems • Solutions Engineering & Architecture • Distributed & cloud-native platforms • APIs, integrations & platform design

Experience

  • Principal Pre Sales AI Engineer at ActionAI
    Mar 2026 - Present · 4 mos

    Principal AI Presales Engineer at ActionAI. I help enterprises move from AI experiments to AI operations. Working across finance, audit, and operations in the UAE and EU, I take ownership of the full pre-production arc: discovery, scoping, workflow and integration design, pilot delivery, and the handoff into live deployment. Along the way I am also shaping how we deliver, codifying the methods, tooling, and patterns that make AI agents reliable enough for enterprise infrastructure.

  • Founder & AI Systems Engineer at HeyBirdie.ai
    Sep 2025 - Present · 10 mos

    Building AI-native voice systems designed for low-latency, real-time human interaction. • Architected a latency-sensitive voice pipeline integrating telephony, ASR, and LLM systems • Designed streaming and asynchronous workflows to optimise conversational response times • Developed context and state management logic for multi-turn AI interactions • Implemented tool-use and API orchestration enabling real-world task execution • Built diagnostics and monitoring for latency, failures, and system behaviour • Focused on reliability, turn-taking performance, and production-grade conversational flows

  • Co-Founder & Technical Lead at Datanised
    Jul 2024 - Present · 2 yrs

    Co-founded a technology consultancy focused on distributed systems, cloud-native platforms, and data-intensive architectures. • Led technical discovery, solution architecture, and platform design across complex customer environments • Designed integration-oriented systems connecting databases, streaming platforms, and cloud infrastructure • Advised clients on scalability, reliability, latency, and cost-performance trade-offs • Built automation and operational tooling using Kubernetes, Terraform, and modern cloud-native practices • Supported migrations, performance diagnostics, and architectural redesign initiatives • Acted as a trusted technical partner bridging business requirements with engineering execution Focus areas included distributed data platforms, cloud-native architectures, platform reliability, and performance optimisation.

  • ScyllaDB (3 yrs)
    • Senior Solutions Architect
      Mar 2023 - Jun 2024 · 1 yr 4 mos

      • Owned technical sales cycles for high-scale streaming and gaming customers • Led PoCs, architecture reviews, and executive technical workshops driving adoption • Developed deployment and troubleshooting standards improving time-to-production and reliability

    • Solutions Architect
      Jul 2021 - Mar 2023 · 1 yr 9 mos

      • Guided enterprise customers through onboarding, migrations, and operational best practices • Acted as escalation lead for performance and availability issues in production environments • Partnered with Product and Engineering to close technical gaps impacting customer outcomes

  • SQream (Full-time · 3 yrs 7 mos)
    • Global Sales Engineer
      Mar 2021 - Jul 2021 · 5 mos

      • Delivered end-to-end PoCs and migrations for Forbes 500 customers (SK Telecom, SK Hynix, LG Uplus) • Led Hadoop modernization programs and accelerated analytics adoption • Worked across QA, automation, and customer teams to unblock production rollouts

    • LATAM Pre Sales Engineer
      Mar 2020 - Mar 2021 · 1 yr 1 mo

      • Ran discovery, solution design, and technical validation for LATAM enterprise accounts • Supported proposals, demos, and stakeholder alignment through the full sales cycle

    • Big Data Engineer
      Jan 2018 - Mar 2020 · 2 yrs 3 mos

      • Supported performance-critical analytics deployments and customer-facing technical delivery • Contributed to operational stability, tuning, and scalable production execution