Panama
Collaborative Software Developer Engineer with multinational and multicultural experience with robust knowledge in product quality and technical resolution to Customers, Developers, and Product Managers. Customer-centric professional with expertise in managing ongoing customer issues to resolution. Proficient in creating and disseminating documentation in customer-focused knowledge bases, enhancing user experience. Skilled in testing and debugging customer issues within virtualized environments, ensuring seamless product performance.
● Management of personal queue of ongoing customer issues until resolution. ● Creation & publishing of documentation in customer focused knowledge bases. ● Developing and attending training for self-improvement to assist and share knowledge with other engineers. ● Test and debug customer issues in self configured virtualized environments. ● Work across regional boundaries with Customers, Developers and Product Managers to ensure product quality.
● Review and analyze requirements, specifications, and technical design documents, providing timely feedback. ● Design, develop and execute manual and automated test plans. ● Integration of test code with test management tools and repositories. ● Identify, report and track errors found.