Miranda State, Venezuela
Results-oriented telecommunication engineer with over 19 years of experience in billing, revenue maximization and interconnection. Accomplished project manager with ability to clearly define project goals and effectively use resources to achieve them. Highly professional, organized and demanding management style. Strong leadership and conflict management skills. Broad-based, excellent computer knowledge. Outstanding track record for meeting goals and objectives through effective teamwork. Highly energetic, decisive and committed. Effective interaction with all levels of management. Good listener and communicator. People oriented. Entrepreneurial risk taker Especialidades: Aseguramiento de ingresos, Interconexión, Roaming
• Billing Supervisor, printing and distribution of Telefónica invoice cycle. Manage 26 people • Responsible of migration of 97% of paper invoices to digital format • Manage the logistics of printing invoices and closely monitored the process • Design and implement improvements of the billing process, through detailed analysis and unified criteria in order to ensure quality in billing as well as compliance with tax regulations
• Execute automation and control point of Revenue Assurance. The system consisted in a catalog of controls centralized on a modular system, capable of detecting distortions in postpaid, prepaid and data traffic. Performed comparative postpaid revenue, customer’s recurring charging trends, among others that contributed to the prevention of leaks involving revenues and customer service • Developed improvements to the Approval Process Automation Cycle for billing in order to streamline the process. Influenced shift on the current methodology for the approval of contract billing cycles used for 13 years by cross validating bills to statistically ensure almost all billing scenarios
• Participate in quality assurance programs • Manage the implementation of Intermediate and Interconnect System (INTEC) • Trained personnel in interconnection area • Member of a team that improved mediation process, increasing revenues by 25% in the interconnection area. • Prepare financial and technical reports of business performance for control purposes
• Programed the distribution and maintenance of products in the different areas of interest of the company • Apply reengineering principles in operations and quality assurance. • Coordinate control & development of new digital products. • Manage and supervise a team of 10 employees (CAD Operators, Technicians and Professionals)