Sacramento, California, United States
Experienced Information Technology professional with over 15 years of hands-on experience supporting and managing enterprise infrastructure, network administration, end-user support, cybersecurity operations, and IT project implementations, including approximately 5 years administering Microsoft 365 environments and cloud-based collaboration platforms. Currently serving as Network Administrator for Community Resource Project, where I manage and support critical infrastructure, Microsoft 365 services, cybersecurity platforms, endpoint protection, vendor coordination, and organization-wide technology initiatives. Proven experience leading complex IT projects including Microsoft 365 hybrid migration planning, server colocation migration, Linux/Xorcom phone system deployment, endpoint security implementation, Duo multi-factor authentication rollout, infrastructure upgrades, and multi-site network support. Skilled in Microsoft 365 Administration, Azure Active Directory, Exchange Online, Teams, SharePoint, cybersecurity operations, endpoint protection, troubleshooting, infrastructure support, vendor management, documentation, and end-user training. Strong ability to communicate technical information to non-technical users while supporting organizational goals, operational continuity, and security best practices. Experienced working independently as a lead IT resource responsible for prioritizing support operations, managing projects, troubleshooting infrastructure issues, improving security posture, and delivering reliable technology solutions across the organization.
Process airway bills for all freight, priority shipments, and small packages; accept or deny cargo depending on applicability, limitations, classification, and identification; mark, label, and document airway bills; handle dangerous goods; ensure excellent customer service to all customers shipping through Sacramento International Airport.
Develop microcomputer applications; modify existing and create special purpose software; develop standardized microcomputer procedures; train users in the operations of the microcomputer applications; evaluate commercial software applications by reading documentation and using software applications to determine appropriateness for users; provide guidance in the selection of hardware; confer with management on data processing related issues. Assist customers without questioning reasons for needing specific materials or information; Maintain customer confidentiality regarding personal information requests or borrowing information; Story times and other literacy activities on the road with children; Visiting under served areas of the San Joaquin County and teaching children about the library and other fun subjects.
Load glass on to conveyor belt; program computer to fit the size and quantity of glass; maintain and clean warehouse.
Load and unload airbuses; marshal airbuses in and out of the gates; maintain and clean airbuses.