Rian Potgieter

Head of Food & Beverage Operations | Multi-Property & Franchise Leadership | Hospitality

Dubai, United Arab Emirates

About

Senior Food & Beverage Leader with 17+ years’ experience in hospitality, multi-property brands, and destination-driven food and beverage operations. I specialise in portfolio-level governance, franchise brand stewardship, leadership development, and sustainable commercial performance across complex hotel environments. I bring strategic clarity, commercial discipline, and finely-tuned execution to high-stakes hospitality ecosystems, while championing brand heritage, guest experience excellence, and organisational development.

Experience

  • F&B Operations Manager (Portfolio Leadership Role) at Emirates Leisure Retail
    Oct 2021 - Present · 4 yrs 9 mos

    Portfolio-level leadership of Food & Beverage across 11 hotels (managed and franchised) within a multi-brand environment. Responsible for commercial performance, brand stewardship, governance, and leadership capability across diverse properties, acting as the primary F&B partner to ownership, brand, and franchise stakeholders. Key focus areas include: •Driving consistent double-digit year-on-year growth through disciplined commercial strategy and performance governance •Franchise and managed-hotel oversight, ensuring brand integrity while adapting concepts to local market and guest expectations •Brand implementation, auditing, and governance frameworks to maintain consistency of experience, quality, and compliance •Direct leadership of General Managers and senior F&B leaders, with emphasis on accountability, standards, and succession planning •Portfolio-wide budgeting, forecasting, and P&L governance aligned with sustainable profitability •Senior F&B representation in executive, owner, and brand forums •Oversight of large-scale international and destination events, including Dubai Rugby Sevens, UNTOLD Dubai, Dubai Airshow, and COP28 •Elevation of all properties to A-Gold Municipality Food Safety audit status

  • Multi Unit General Manager at Black Tap
    Dec 2017 - Oct 2021 · 3 yrs 11 mos

  • Restaurant General Manager at The Cheesecake Factory Dubai Festival City Mall
    Jul 2013 - Dec 2017 · 4 yrs 6 mos

    Key Responsibilities: Overall financial and retention Budgets and forecasting Communicating Key Information about Operations to Executive Team Financial Reporting, Stock Takes and Variance Troubleshooting Upholding Company and Service Standards Identifying of and Finding Solutions for interruption of Business Flow Manager and Staff Development Guest Satisfaction Cash Handling Identifying Sales Trends and setting Stock Level Pars Staffing Pars and Shift Templates NSF Compliancy Quality Control Identifying Training Needs Achieving Sales Targets Overall Shift Operations

  • Assistant Restaurant Manager at Al Tayer Group
    Nov 2011 - Jun 2013 · 1 yr 8 mos

  • Private Chef at Multimedia Solutions
    May 2010 - Aug 2011 · 1 yr 4 mos