Doha, Qatar
Highly accomplished CEO and Pega Certified Lead System Architect with 20 years of experience in Pega solutions and technical leadership, focused on business outcomes using cutting edge technologies. Proven ability to work effectively with technical teams as well as executive leadership to provide solutions. Acknowledged for excellent customer support during challenging business cycles, and ability to maintain a healthy balance between the customers needs and business objectives by delivering timely and accurate product recommendations. Successful track record of building and managing highly motivated teams. Highly skilled at working with people from diverse cultural backgrounds both inside and outside of an organization to achieve goals.
IRIZ Consulting provides you with expertise around Business Orchestration and Automation Technologies. We rely on the well known Pega Low Code Platform that provides rich and native functionalities to automate all your business processes. No matter which phase you are in on your projects, we can help you drive and ensure that your Case Management and CRM projects are delivered on time and following Pega Best Practices. Our biggest client references include : Public Sector / Government : - CNAV (French public pension for base regime) Replacing their legacy software with a new Case Management application with Pega - Agirc-Arrco (French public pension for other regimes) Replacing their legacy CRMs with a new centralized CRM with Pega - HAS (French High Health Authority) Addressing new customer and regulatory needs with a Pega Case Management solution - Conseil Départemental des Yvelines Digitalizing their operations processes. And many other large organizations we helped in digitalizing their processes, making their operations more efficient, reduce cost and improve customer and user experiences : In Banking / Insurance like Société Générale, Groupama, Lloyds Banking Group, MGEN, Macif or in the Luxe sector like Cartier, Van Cleef & Arpels, Montblanc, Richemont For more information : https://www.iriz-consulting.com
Transformation program aiming at improving Talk Talk customer service and optimize their operations. I have been leading the implementation of different business applications as part of this program. - Working closely with customer to understand and define requirements based on Pega philosophy - Designing robust solutions to address requirements - Ensuring deliverables are always completed within requested timelines - Leading teams of 5-10 people (onshore and offshore) - Mentoring and enabling customer and partner team members - Providing thought-leadership to customer to ensure the delivered solutions are a real success - Making Pega presentations and demos to business and executive people - Handling requests and issues from customer
Transformation program aiming at improving Sainsbury's customer service and providing a consistent customer experience across all channels. Led a team of 35 business and technical people (onshore and offshore) for the delivery of this project.
Digitalized the account opening process for Lloyd's Banking Group retail customers. Led a team of 15 business and technical people (onshore and offshore) for the delivery of this project.
Project with a big healthcare company in France. Implementation in 4 months of the first phase of a 3 years program. The global target being to put in place new applications for CRM, Marketing and Offer Management based on Pegasystems and other market solutions. - Working closely with customer to understand and define the requirements - Analysing feasibility of different solutions to be implemented - Mentoring and enabling customer and partner team members - Providing thought-leadership to customer to ensure the delivered solutions are a real success - Making Pega presentations and demos to business and executive people