Vancouver, British Columbia, Canada
Technology Leader with 10+ years of experience delivering successful projects in the software and technology industry. Expert in leading cross-functional teams, driving organizational transformation, and executing high-quality projects aligned with strategic business goals. Skilled in stakeholder engagement, risk management, and data-driven decision making to achieve optimal outcomes and continuous improvement.
• Led the Product and Professional Services teams, driving strategic growth and operational excellence. • Spearheaded gathering and prioritizing product requirements through customer feedback, market research, and business objectives, ensuring alignment with critical customer needs. • Developed and executed a product strategy and roadmap aligned with company goals and market demands. • Provided strategic direction to the Professional Services team, ensuring the delivery of high-quality implementations, integrations, and support services that consistently exceeded client expectations. • Oversaw the progress of individual projects across the Product and Professional Services teams, ensuring adherence to timelines and goals while proactively identifying and addressing areas requiring adjustments. • Managed stakeholder communications, delivering regular project status updates and reports and keeping teams aligned and informed throughout project lifecycles. • Cultivated strong and strategic client relationships, proactively addressing concerns and ensuring exceptional customer satisfaction. • Championed strategic initiatives to improve project delivery capabilities and fostered a positive, high-morale team. • Contributed to sales and marketing efforts by driving campaigns, generating content, and creating tailored proposals to support the sales pipeline and lead conversion.
• Led a multi-million-dollar professional services portfolio, consistently hitting revenue and profit margin targets through strategic leadership and operational excellence. • Directed multiple projects within the Professional Services team, ensuring timely and high-quality delivery for our clients. • Cultivated strong client relationships, resulting in a high client retention rate and positive customer testimonials. • Implemented a strategic resource management plan ensuring optimal staffing levels to meet project demands and client needs. • Built a high-performing team of software developers and project managers, fostering a culture of excellence, ownership, and client-centricity.
• Managed key administrative functions for the Professional Services team, including resource planning, budget forecasting, and invoicing, while driving project management excellence. • Streamlined the invoicing process, delivering efficiency gains and reducing processing time.
• Led the successful delivery of high-impact projects, including the “Frontline Mobile App," “Deliveries," and “Dynamic Registration Portal.” • Collaborated with cross-functional teams (Engineering, Legal, and Finance) and external vendors to conduct comprehensive penetration testing for the entire product suite, ensuring the highest standards of security and risk mitigation. • Directed 3 Agile teams in implementing and optimizing scrum ceremonies, fostering a culture of continuous improvement, and delivering high-quality features on schedule. • Spearheaded the revision of the on-call structure and compensation, significantly boosting team morale and enhancing workload distribution for more efficient operations. • Worked with the project management team to transition the Engineering team to Jira and standardize workflow management across the team, resulting in improved project visibility and efficiency. • Founded the “TPM Guild,” a platform for Technical Project Managers within the company to share best practices, align priorities, and enhance collaboration across teams, leading to stronger project outcomes. • Launched the “Women in Dev” group, cultivating a supportive network that empowered female developers and promoted inclusivity within the tech team. • Partnered with Engineering, Product, and QA teams to organize and streamline feature releases. • Created and distributed newsletters, status reports, and other information radiators, bridging communication gaps and ensuring all teams remained aligned on project progress and goals. • Recognized as a Q4 2020 All-Stars by the Product and Engineering teams for outstanding contributions to project success and team collaboration.
• Collaborated with the Product and Design teams to showcase new SAP Analytics Cloud features to customers. • Worked closely with lighthouse customers to get feedback on features and provided recommendations on utilizing the product capabilities to address their business needs.