National Capital Region, Philippines
Job Summary: Acts as a bridge between business stakeholders and technical teams by analyzing business requirements, defining API specifications, and ensuring seamless system integrations. • Analyze business requirements and define API specifications for integrations using MuleSoft Anypoint Platform. • Translated business requirements into user stories and technical documentation. • Performed data mapping between source and target systems. • Created integration design documents including API specifications and transformation logic. • Developed UML diagrams (sequence, activity, system flow). • Collaborated with architects, MuleSoft developers, and product owners. • Analyzed payload structures (JSON/XML) and API contracts. • Facilitated requirement gathering workshops. • Defined APIs using RAML and OpenAPI standards. • Validated integration logic through functional, API, and end-to-end testing. • Worked within Agile and SDLC methodologies using Jira as the Project Management tool • Reviewed API payloads and logs for troubleshooting. • Worked in Agile/Scrum environments. • Coordinated with QA teams for integration test coverage. • Ensured compliance with security and governance standards.
Job Summary: Acts as a liaison between the IT department and business units to understand strategic business requirements and support product development through testing and validation before deployment to end users. • Analyze business requirements and define API specifications for integrations using BOOMI • Acted as liaison between IT and business stakeholders. • Served as offshore team Point of Contact. • Conducted onboarding and training for new team members. • Analyzed business requirements and documented workflows. • Coordinated with stakeholders, product managers, and developers. • Worked within Agile and SDLC methodologies using Microsoft Azure as the Project Management tool • Used MySQL and XML payloads to verify system integrations. • Performed functional and non-functional testing.
Job Summary: Analyzes, provisions, de-provisions, and troubleshoots system access based on user requirements while ensuring secure and efficient management of company data and access controls. • Provides second-level support for access provisioning and information security-related issues. • Resolves incident tickets related to user access using ServiceNow in accordance with ITIL processes. • Attend daily client meetings to discuss operational updates, issues, and service requests. • Assists in managing and supporting Microsoft 365 access and permissions. • Utilizes VMware to maintain and manage users’ distribution groups.
Job Summary: Analyzes system workflows across different Lines of Business and provides access templates aligned with software and operational requirements. • Analyzes system workflows and security requirements for each Line of Business. • Organizes and processes system access requests based on client specifications and requirements. • Collaborates regularly with Delivery Managers, Project Managers, and Executive Managers to ensure smooth delivery service. • Served as the team’s Point of Contact (POC) for an extended period, providing guidance and coordination. • Attends daily client meetings to discuss updates, requirements, and operational concerns. • Maintains and updates team knowledge base articles to ensure accurate documentation and knowledge sharing • Designs and maintains system access templates for multiple Lines of Business to support efficient and secure access provisioning across organizational systems.
Job Summary: Communicates with clients through various communication channels to assist with computer-related issues and user access requests while ensuring timely and effective resolution. • Advanced knowledge and experience in using Microsoft Office applications. • Experienced in working with network infrastructure and systems, including Linux Operating Systems, Active Directory, Mainframe/RACF, Unix Servers, AS/400, and VPN. • Administers Exchange Management Console using PowerShell scripting for Microsoft Outlook and Skype for Business. • Ensures data is always managed and secured accurately in accordance with company policies. • Delivers service requests and project tasks within targeted Service Level Agreements (SLA) in a timely and efficient manner. • Utilizes service ticketing tools such as ServiceNow and Remedy to manage incidents, service requests, and technical issues.