Atlanta, Georgia, United States
Experienced Sales and Growth people leader with demonstrated success during aggressive growth periods of early- and late-stage startups. Especially skilled at synthesizing information, turning data into decisions, adapting to changing industry conditions, and matching products and services with market changes. Proven record of leadership, entrepreneurship, management, sales and customer service in high visibility industries. Currently working at Zapier to make automation incredibly easy and accessible to everyone at work, leading the first Sales-Assist team in our Go To Market (GTM) Strategy
Leader of leaders DRI to both the Sales Assist and Mid Market motions at Zapier.
Second line leading both a new scaling team in India for Sales Assist and launching our new SMB teams. 225% attainment to finance goals.
Launching a new PLG+ motion, Sales Assist that works high velocity deals in a multi-modal environment 200%+ growth YoY. (2023->2024->2025)
Managing sales and customer service staff in a client facing division of the business • Collaborate with Internal (pricing, field/renovations, QA, marketing, closing, mortgage) and External (brokerage partners & clients) stakeholders • Added territory to include South Carolina markets • Leading Zillow Offers to 2nd and 3rd highest market share for iBuyers under my tenure. Charlotte (5.3 percent), and Raleigh (5.0 percent). 192% attainment to 2021 product goals. •Successful incorporation of Salesforce High Velocity Sales • Supervising 14 sellers with 3 Team Leads
Elected to the advisory board for Zillow's Asian and Pacific Islanders (API) employee association. •It's role is to strengthen, connect, and give voice to the Asian & Pacific Islander communities at Zillow, and to bring understanding and awareness about Asia’s many communities to Zillow and beyond.
• During my tenure, Charlotte and Raleigh markets ranked first and third in 2020 for iBuyer market share in the country. • Consistently exceeded Product Goals during aggressive growth plans and the pandemic (2019: 107%, 2020: 112%) • Experienced manager of both sales and support staff whose responsibilities included direct customer service until early 2020
Lead sellers (12) and sales analysts (1) for the East Coast EXT program • Lead Campaign Planning and Reporting Committees: • Built sales reporting structure for 100+ sellers, teams leads and senior managers • Structured and executed lead distribution and performance metrics for the East Coast program • Launched Salesforce Lightning
• Led and launched the UberEats market in four new markets in; Georgia, Tennessee, South Carolina and North Carolina • Nurtured two markets after launch: Memphis, TN became a top 12 fastest growing city and Charlotte, NC gained 40% market share under my tenure
• Special Project • Salesforce Admin- Dashboards, Reporting, Lead Assignment, Data Integrity • Fusion Tables & Geo Maps • Zone Reports & Basic SQL