Detroit Metropolitan Area
• Extensive experience in business development, go-to-market and project continuous improvement strategies. • Comprehensive end-to-end understanding with development & delivery experience in all functional areas of an OEM with engagement with suppliers • Framed up, led & implemented numerous projects from the ground up in all areas to improve customer retention, field job proficiency, revenue & profit • Framed up & executed training projects to equip GM dealership network (4000 + dealerships) and sales teams for success (700 + field personnel) • Streamlined and innovated business operations within a global parts and service supply-chain (new product development & sourcing) • Consulted and advised senior management and team on new and innovative solutions (EV implementation, dealer operations, field structure & inventory management) • Created and implemented complete training curriculums utilizing innovative instructional modalities for GM field, dealership personnel based upon proficiency needed (Parts, Service, Business Development Centers, Warranty, Body Shops, Profitability & Customer Expectations)
Project manager who oversees strategic planning and the implementation of key strategies to meet the Kingdom goals.
It was my responsibility to implement innovative business processes, key initiatives and learning & development solutions in order to improve performance for our General Motors dealerships, direct accounts and field teams. I have utilized project management skills, problem-solving methodologies and implemented blended learning solutions which include various instructional delivery modalities. I have defined, led and implemented numerous projects across the company including suppliers, dealerships and direct accounts. This includes: Launch of new field roles, Improving dealership processes & profitability, improved customer experience and retention, implementation of customer handling processes, getting needed parts quickly, implementing mobile service, reducing vehicle recalls, repairing vehicles quickly and accurately, electric vehicle dealer readiness, service department operations, parts department operations, business development centers, warranty processing, product training, new hire training, lean warehouse principles and leadership training.
Designed and implemented dealer service system and processes for dealerships to improve the customer experience and provide vehicle information to properly service vehicles.
• Developed and implemented “lean principles” for inventory management & plant efficiencies • Developed and implemented stringent inventory accuracy practices to meet inventory regulations • Led & implemented storage & replenishment strategies & execution • Led the development of enhanced receiving slip correction processes to reduce shipping errors from processing centers to parts distribution centers • Led global inventory management leadership team for sharing best practices
Managed transmissions product portfolio and implemented powertrain program infrastructure to stop the powertrain sales decline and ensure future growth Key Initiatives • Created and managed product portfolio as it pertains to product development, pricing, advertising, promotion and distribution • Established and implemented a new powertrain wholesale network • Designed and implemented a customer call center • Implemented warranty term and process modifications to improve customer satisfaction and dealer participation in powertrain • Built relationships and interfaced directly with dealer personnel on business building strategies • Created and conducted product and sales training for over 800 wholesale and retail personnel • Launched new remanufactured transfer case and ACDelco clutch kit product offerings
Responsibilities Increased throughput and efficiency for Marketing department and other GM regions in globe Key Initiatives • Created and conducted strategic planning processes for SPO and other GM global regions • Created and conducted annual budget process for SPO • Developed and conducted global product planning process and assisted in development of product plans for priority markets • Led creation of statement of requirements documents and assisted in global product development process for aftermarket business • Assisted in development and implemented Customer Product Rating process and conducted multiple product line ratings with customers
• Responsible for product revenue and profit as well as customer satisfaction for emission control, fuel pumps, spark plugs and filter products for all types of customer bases • Developed & executed ACDelco product development process & new ACDelco packaging for the launch of all makes product offering • Assisted with supplier consolidations to improve product offering, cost position and enhance customer satisfaction