Holland, Michigan, United States
✔️ Transforming GTM strategy into execution that drives revenue growth, operational excellence, and organizational clarity ✔️ Building scalable enablement and operations frameworks that align initiatives to GTM priorities and deliver measurable impact ✔️ Empowering global teams through cross-functional leadership, data-driven decision-making, and agile execution Strategic business operations and revenue enablement leader with nearly two decades of experience transforming global organizations. Known for building PMO frameworks, driving GTM alignment, and scaling enablement programs that accelerate revenue growth and operational efficiency. Proven track record of leading cross-functional change, embedding Agile practices, and delivering measurable results in SaaS, cloud security, financial services, and telecom. At Zscaler, I built and scaled the Revenue Enablement PMO and Business Operations & Strategy Charter, creating the organization’s first intake, governance, and prioritization framework. I operationalized an annual enablement plan as a living portfolio of work, driving focus on GTM plays and strategic priorities. I led programs that reshaped how Revenue Enablement delivers impact - from orchestrating Sales Kick-Off for 3,500+ participants, to rebooting onboarding, to embedding AI-powered workflows that streamlined collaboration and freed capacity for strategic initiatives. Beyond execution, I’ve influenced operating models, introduced a “product approach” to enablement, and launched culture initiatives that put people at the center of transformation. Previously at Cisco, I led BizOps strategy and Agile transformation initiatives, reducing cycle times by 22%, achieving >90% stakeholder satisfaction, and delivering operational improvements across multiple BUs. My leadership style is rooted in collaboration, clarity, and scalable frameworks that empower teams to thrive. I excel at aligning executives, GTM leaders, and cross-functional teams to ensure every initiative ties directly to business outcomes and accelerates growth. 🔑 Specialties & Focus Areas • Revenue Enablement Strategy & Sales Effectiveness • Business Operations & GTM Transformation • Program & PMO Leadership | Change & Risk Management • Agile Transformation | Scrum, Kanban, SAFe • Executive Alignment & Stakeholder Engagement • Data-Driven Decision Making & Operational Excellence
As a strategic leader with a proven track record of guiding cross-functional teams to execute high-impact initiatives, I specialize in transforming complex business challenges into scalable solutions. In my role as Senior Business Operations and Strategy Lead, I oversee the operational excellence charter for a high-performing revenue enablement team. By leveraging 10+ years of experience in program management, GTM strategy, and data-driven decision-making across IT and Sales GTM sectors, I empower organizations to achieve measurable growth and efficiency. My expertise includes: - Aligning business operations with strategic priorities to accelerate revenue growth. - Driving operational excellence through scalable processes, actionable insights, and data analytics. - Partnering with senior leadership across sales, marketing, and IT to implement best practices and optimize performance. - Leading large-scale projects, mentoring teams, and fostering collaboration to achieve operational excellence. As a passionate advocate for process improvement, I thrive on opportunities that require vision, execution, and results, enabling businesses to transform strategy into measurable success.
Led a team of 5, delivering content for CPX and BusOps projects. Acted as BusOps team delivery manager, managing cross-functional projects and programs across BUs including IT, Engineering, Security, Design, and Incubation. Develop, define, and execute plans, schedules, budgets, and deliverables, and provide executive-level briefings and presentations.
Led cross-functional projects across multiple BUs, developing and executing key initiatives. Designed the CPX BusOps operating model and managed 6 collaborative teams, 7 Agile coaches, and the backlog of transformational projects. Launched Agile Transformation Operating Model for 3 cross-functional teams and developed a content operating model. Served as Delivery Manager for Agile Transformation, provided strategy and planning for Cloud Ops, and acted as interim People Manager for the Content and Enablement team.
Led teams of Business and System Analysts, managing 12-20 Agile initiatives in a hybrid environment. Tracked project deliverables, conducted daily stand-ups, prioritized backlogs, and refined user stories. Created documentation, user stories, and test cases for each initiative. Managed vendor relationships, oversaw monthly release schedules, and ensured alignment with PMO standards and business goals.
Managed the development and delivery of 20+ e-learning courses for IT groups. Focused on vendor and stakeholder management in support of developing the IT Academy to provide on-demand enablement.