Washington DC-Baltimore Area
Strategic operations leader with 15+ years designing operating models, governance frameworks, and cross-org alignment systems—including PMO build-outs, launch operations, and enterprise governance frameworks—that turn executive vision into measurable business outcomes across hyperscale cloud, networking, and enterprise SaaS environments. Delivered 50+ programs, accelerating time-to-market by 33%+ and improving execution efficiency by 50%+ through data-driven frameworks, AI-enabled analytics, and SAFe. Targeting Senior Manager and Principal TPM roles in engineering infrastructure operations, PMO excellence, and org-wide program governance—where the mandate is building structured execution models from scratch, orchestrating complex multi-workstream programs, and translating operational detail into strategic clarity for senior leadership.
• Built and scaled an enterprise operating model from scratch—defining OKR/V2MOM-aligned systems for demand intake, portfolio prioritization, capacity planning, headcount and vendor resourcing, and roadmap governance across 15+ concurrent programs, achieving 100%+ improvement in execution predictability and operational efficiency. • Led cross-functional delivery of complex, time-critical programs for 2,000+ clients—designing repeatable, scalable operating frameworks and change management structures that maintained service quality as demand scaled without degradation. • Implemented workflow automation and CRM-enabled revenue operations, replacing manual processes with scalable infrastructure that increased lead conversion, compressed sales cycles, and generated US$100K+ in new revenue.
• Designed and implemented Microsoft's cross-org operating model for enterprise cloud programs—establishing intake, prioritization, critical path governance, and OKR-aligned KPIs that improved engineering throughput by 50%+ and became a repeatable delivery standard adopted across teams. • Served as Governance Lead directing a globally dispersed team of 5 TPMs across seniority levels to execute management-aligned delivery standards—elevating SLT visibility into program value and OKR alignment, enabling faster data-driven decisions and delivery validation across the enterprise.
• Led end-to-end delivery of 20+ production-grade SaaS programs across 7+ concurrent workstreams in a hyperscale Azure cloud environment—managing cross-team dependencies, release readiness, and system stability in partnership with Product, Engineering, Sales, and Operations across multi-million-dollar program portfolios, achieving 90%+ on-time delivery. • Built AI-powered telemetry and observability frameworks—converting real-time platform health data into executive dashboards and release confidence metrics, shifting VP/Director-level go/no-go decisions from intuition-based to evidence-based across production cloud infrastructure. • Designed and led structured Voice of Customer programs engaging C-suite and senior operations leaders across healthcare, manufacturing, banking, and sales—systematically translating enterprise pain points into prioritized platform roadmap inputs and accelerating solution development across the Azure SaaS portfolio by connecting customer insight directly to engineering delivery and platform roadmap priorities.
• Embedded as a strategic consulting partner to CMS senior executives through Noblis's federally-contracted PPMS engagement—co-designing enterprise governance architecture and SAFe/OKR operating frameworks that gave leadership full-stack program visibility and enabled data-driven decision-making at the executive level. • Diagnosed systemic inefficiencies in CMS's ITSM and IT service delivery operations; led end-to-end value stream redesign using Lean Six Sigma, Human-Centered Design, and ServiceNow platform enhancements—reducing resolution times by 66%, driving cross-organizational adoption through structured ADKAR change management, and establishing a new operational baseline for the enterprise IT org. • Managed two junior Program Managers as direct reports—owning their training, development, and day-to-day management while maintaining delivery quality and standards alignment across the CMS engagement.
• Championed Inovalon's SAFe transformation across engineering and infrastructure — leading programs spanning multi-million dollar infrastructure investments, including deployment of the high-availability Inovalon ONE® SaaS platform with stability, uptime, and compute performance as core engineering targets, doubling throughput. • Hardened platform security and access governance by implementing IAM/SSO standards—reducing identity-related operational risk by 100% and establishing compliance-by-design controls that scaled across the enterprise.