Istanbul, Türkiye
I am a highly motivated and detail-oriented IT professional with a Bachelor's degree in Management Information Systems and full professional proficiency in English. I bring hands-on experience in network engineering, IT systems support, and business analysis. My background includes managing telecom infrastructures, leading multi-vendor projects, and delivering efficient technical support. With a strong focus on process improvement and data-driven decision-making, I align IT solutions with business objectives to enhance performance and efficiency. I work effectively with stakeholders, developers, and business teams to ensure the smooth integration and delivery of IT and business solutions. Committed to continuous learning and contributing to operational excellence in dynamic and fast-paced environments.
▪ Gained hands-on experience with products, operating principles, and innovations from various vendor teams, including Cisco, Huawei, Juniper, and Nokia, through collaboration with the Turkcell IP Network Planning team, ▪ Provided technical access and control over devices by working on capacity expansion and resolving issues related to card partners, ▪ Coordinated field operations to ensure smooth delivery of telecom services across various regions, ▪ Acquired expertise in planning and coordinating tasks for NDC (Network Data Center) teams, ensuring timely execution of planned activities, ▪ Applied strong analytical and creative problem-solving skills to resolve operational challenges efficiently, ▪ Demonstrated a proactive, agile approach to shifting priorities and timelines, ensuring on-time project delivery, ▪ Developed an in-depth understanding of emerging technologies and business domains, contributing to process optimization, ▪ Fostered strong relationships with stakeholders through effective communication and trust-based collaboration, ▪ Played a key role in adapting new methodologies to improve team performance and service outcomes, ▪ Gained experience in setting up and testing new projects in a LAB environment, ▪ Gained insights into and hands-on experience with NPE (Network Processing Equipment), P (Platform), SecGW (Security Gateway), IGW (Internet Gateway), and Mobile Core layers.
▪ Provided end-user technical support, ensuring timely resolution of hardware and software issues, ▪ Diagnosed and resolved server-level failures, including installation, disassembly, and hardware replacement, ▪ Conducted routine maintenance and system checks to ensure optimal performance and uptime, ▪ Documented service tasks and contributed to technical knowledge base for future reference and efficiency, ▪ Ensured minimal disruption to client operations through proactive service delivery and clear communication.
▪ Managed daily operations of a high-traffic retail store, overseeing a team and ensuring customer satisfaction, ▪ Led sales planning and product/service implementation based on performance metrics and customer trends, ▪ Identified issues in sales processes and collaborated with upper management to develop actionable solutions, ▪ Cultivated a high-performing team through mentorship, continuous feedback, and goal-setting, ▪ Demonstrated adaptability and leadership in a fast-paced, dynamic environment, ensuring operational continuity and customer loyalty.
▪ Engaged directly with customers to identify their needs and recommend tailored product and service solutions, ▪ Leveraged in-depth product knowledge to guide customers toward optimal purchasing decisions, ▪ Built trust and maintained long-term customer relationships through active listening and personalized support, ▪ Contributed to the store’s sales performance by consistently meeting and exceeding individual targets, ▪ Developer problem-solving and analytical skills by handling diverse customer queries in a fast-paced retail environment.
▪ Assisted in the development and improvement of SAP-based systems to support operational efficiency, ▪ Participated in live SAP enhancement projects, helping to build machine integration through KOROMES, ▪ Investigated and resolved SAP-related errors using ABAP, the system’s native programming language, ▪ Supported internal stakeholders by addressing ITSM tickets and delivering timely technical solutions, ▪ Gained hand-on experience in enterprise resource planning (ERP) systems and software lifecycle management.