Istanbul, Türkiye
Telecom, Field Service and Network Engineer with a Bachelor’s degree in Management Information Systems and hands-on experience in multi-vendor IP, core network, and optical transmission environments. I specialize in DWDM systems, fiber optic infrastructure (FTTx), and end-to-end field operations including installation, commissioning, troubleshooting, and network optimization. I have worked with leading vendors such as Ciena, Infinera, and Nokia, gaining strong exposure to both field and core network environments. My experience includes IP/MPLS core networks, data center (NDC) operations, multi-layer troubleshooting, and root cause analysis. I have contributed to SLA-driven telecom infrastructure projects in collaboration with NOC and engineering teams, ensuring high network availability and service continuity in fast-paced environments.
▪ Managed daily operations of a high-traffic retail store, overseeing a team and ensuring customer satisfaction, ▪ Led sales planning and product/service implementation based on performance metrics and customer trends, ▪ Identified issues in sales processes and collaborated with upper management to develop actionable solutions, ▪ Cultivated a high-performing team through mentorship, continuous feedback, and goal-setting, ▪ Demonstrated adaptability and leadership in a fast-paced, dynamic environment, ensuring operational continuity and customer loyalty.
▪ Gained hands-on experience with products, operating principles, and innovations from various vendor teams, including Cisco, Huawei, Juniper, and Nokia, through collaboration with the Turkcell IP Network Planning team, ▪ Provided technical access and control over devices by working on capacity expansion and resolving issues related to card partners, ▪ Coordinated field operations to ensure smooth delivery of telecom services across various regions, ▪ Acquired expertise in planning and coordinating tasks for NDC (Network Data Center) teams, ensuring timely execution of planned activities, ▪ Applied strong analytical and creative problem-solving skills to resolve operational challenges efficiently, ▪ Demonstrated a proactive, agile approach to shifting priorities and timelines, ensuring on-time project delivery, ▪ Developed an in-depth understanding of emerging technologies and business domains, contributing to process optimization, ▪ Fostered strong relationships with stakeholders through effective communication and trust-based collaboration, ▪ Played a key role in adapting new methodologies to improve team performance and service outcomes, ▪ Gained experience in setting up and testing new projects in a LAB environment, ▪ Gained insights into and hands-on experience with NPE (Network Processing Equipment), P (Platform), SecGW (Security Gateway), IGW (Internet Gateway), and Mobile Core layers.
▪ Worked in multi-vendor IP and core network environments including Cisco, Huawei, Juniper, and Nokia in collaboration with IP Network Planning teams. ▪ Supported core network and data center (NDC) planning, coordination, and execution activities ensuring high availability and stable service delivery. ▪ Conducted infrastructure requirement analysis and translated business needs into technical network solutions and designs. ▪ Supported mobile core and packet core layers including IGW, SecGW, and P/PE platforms, ensuring service continuity and reliability. ▪ Performed end-to-end troubleshooting, fault isolation, and operational analysis across multi-layer telecom environments. ▪ Contributed to process improvement initiatives, workflow optimization, and technical documentation enhancement. ▪ Participated in LAB validation and pre-deployment testing of network services and configurations. ▪ Coordinated with cross-functional teams and stakeholders to ensure alignment between engineering and business requirements.
▪ Provided end-user technical support, ensuring timely resolution of hardware and software issues, ▪ Diagnosed and resolved server-level failures, including installation, disassembly, and hardware replacement, ▪ Conducted routine maintenance and system checks to ensure optimal performance and uptime, ▪ Documented service tasks and contributed to technical knowledge base for future reference and efficiency, ▪ Ensured minimal disruption to client operations through proactive service delivery and clear communication.
▪ Engaged directly with customers to identify their needs and recommend tailored product and service solutions, ▪ Leveraged in-depth product knowledge to guide customers toward optimal purchasing decisions, ▪ Built trust and maintained long-term customer relationships through active listening and personalized support, ▪ Contributed to the store’s sales performance by consistently meeting and exceeding individual targets, ▪ Developer problem-solving and analytical skills by handling diverse customer queries in a fast-paced retail environment.
▪ Assisted in the development and improvement of SAP-based systems to support operational efficiency, ▪ Participated in live SAP enhancement projects, helping to build machine integration through KOROMES, ▪ Investigated and resolved SAP-related errors using ABAP, the system’s native programming language, ▪ Supported internal stakeholders by addressing ITSM tickets and delivering timely technical solutions, ▪ Gained hand-on experience in enterprise resource planning (ERP) systems and software lifecycle management.