Manchester Area, United Kingdom
Global business and technology executive with extensive experience leading international professional services, customer success, transformation, and operational organisations within enterprise software environments. Recognised for building and scaling high-performing global teams, leading organisational transformation, and partnering with executive stakeholders to deliver measurable business outcomes for both customers and the business. Throughout my career at BMC, I have led geographically distributed organisations across professional services, customer engagement, solution delivery, and strategic transformation initiatives, helping enterprise customers modernise critical technology platforms while improving operational resilience, agility, and business performance. My leadership approach combines strategic thinking, operational execution, customer focus, and people development to build scalable organisations capable of delivering sustainable growth and long-term customer value. Over the course of my career, I have progressively expanded my leadership responsibilities from technical and delivery leadership into broader organisational, operational, and strategic leadership roles, working closely with executive stakeholders to drive transformation, organisational evolution, and long-term business value. My focus today is on building scalable global organisations, developing future leaders, strengthening customer partnerships, and aligning operational execution with strategic business objectives in complex enterprise environments. Experienced in: • Global Professional Services Leadership • Enterprise Transformation • Organisational Leadership & Change • Customer Success & Strategic Accounts • Executive Stakeholder Engagement • Operational Excellence & Business Performance • Leadership Development & Team Scaling • Large-Scale Transformation Programmes • Cross-Functional Leadership • Services Strategy & Organisational Maturity Passionate about developing leaders, transforming organisations, and enabling teams and customers to succeed through periods of complex business and technology change.
Executive leader responsible for the global Mainframe Professional Services organisation within BMC’s Intelligent Z Optimisation and Transformation (IZOT) business. Lead global services strategy, customer engagement, delivery execution, and organisational development initiatives focused on helping enterprise customers modernise business-critical technology platforms, improve operational resilience, and accelerate transformation objectives. Partner closely with executive leadership across sales, customer success, product management, support, and services organisations to align operational execution with strategic business priorities while ensuring successful customer outcomes across a global portfolio. Key areas of focus include: • Global organisational leadership and operational alignment • Customer success and executive stakeholder engagement • Enterprise transformation and modernisation initiatives • Leadership capability development and organisational maturity • Services strategy and scalable delivery models • Cross-functional collaboration across global business functions • Operational excellence and delivery governance • Strategic customer partnerships and long-term value realisation Focused on building a high-performing global organisation capable of delivering sustainable customer outcomes, operational scalability, and long-term business value.
Appointed to lead BMC’s global Mainframe Professional Services organisation during a period of organisational transformation and strategic growth. Directed geographically distributed consulting and customer delivery teams across multiple regions, supporting enterprise transformation initiatives and strategic customer engagements across the IZOT portfolio. Worked closely with executive leadership across sales, customer success, product management, support, and services organisations to improve organisational alignment, delivery effectiveness, operational governance, and long-term customer outcomes. Key contributions included: • Providing executive leadership for a global services organisation • Driving organisational alignment across regions and functions • Supporting strategic enterprise customer engagements and executive escalations • Strengthening operational governance and delivery consistency • Developing leadership capability and organisational maturity • Contributing to long-term organisational evolution and services strategy • Supporting scalable operating models aligned with business growth objectives This role subsequently led to promotion to AVP, Mainframe Professional Services.
Led global and geographically distributed teams responsible for enterprise customer engagement, professional services delivery, and strategic transformation initiatives within complex enterprise software environments. Partnered with cross-functional leadership teams across sales, customer success, support, and product organisations to strengthen customer relationships, improve operational effectiveness, and support long-term business objectives. Focused on developing high-performing teams, improving organisational alignment, enhancing operational governance, and enabling scalable customer delivery models supporting enterprise transformation and modernisation programmes.
Provided strategic leadership for the GSE UK Security Working Group, supporting collaboration, knowledge sharing, and industry engagement across the enterprise security and mainframe communities. Led initiatives focused on enterprise security, operational resilience, governance, risk awareness, and emerging technology trends impacting large-scale enterprise computing environments. Worked closely with industry experts, technology leaders, vendors, and enterprise organisations to facilitate technical and strategic discussions, promote best practices, and support professional development across the wider mainframe and enterprise technology community. Responsible for coordinating industry events, leadership discussions, technical presentations, and community engagement initiatives designed to strengthen collaboration and knowledge exchange across the sector.
Co-founded Mainframe Society to create a collaborative community focused on promoting innovation, knowledge sharing, leadership development, and the long-term evolution of enterprise platform technologies. Helped establish and grow a professional network bringing together technology professionals, industry leaders, and organisations interested in enterprise transformation, operational resilience, modernisation, and the future of business-critical computing platforms. Contributed to the development of community initiatives, industry discussions, mentoring activities, and thought leadership aimed at strengthening engagement across both experienced and emerging technology professionals. Focused on encouraging collaboration, professional growth, and broader industry visibility for enterprise platform technologies within the evolving digital transformation landscape.
Led the GSE UK Region Security Working Group, driving collaboration and knowledge exchange across enterprise security and large-scale systems communities. Worked with technology professionals, customer organisations, and industry partners to promote awareness of enterprise security challenges, operational resilience, governance practices, and evolving industry requirements within complex enterprise environments. Oversaw the organisation of technical forums, industry events, educational sessions, and community initiatives designed to support professional development and strengthen engagement across the enterprise technology community. Recognised for fostering collaboration between technical specialists, industry leaders, and enterprise organisations while supporting the continued evolution of security practices within business-critical computing environments.
Provided leadership for the GSE UK Region Large Systems Working Group (LSWG), supporting collaboration, industry engagement, and knowledge sharing across the enterprise computing community. Led initiatives focused on enterprise platform technologies, operational excellence, modernisation, resilience, and the evolving role of large-scale systems within global enterprise environments. Worked closely with industry leaders, enterprise organisations, vendors, and technical specialists to facilitate strategic discussions, promote best practices, and encourage innovation across the large systems ecosystem. Responsible for coordinating community activities, technical conferences, leadership forums, and professional networking initiatives aimed at strengthening industry collaboration and supporting the continued evolution of enterprise technology platforms.
Responsible for providing mainframe technical support to several government agencies and blue-chip organisations around the world in different industries such as finance, insurance and retail: Some of the projects and tasks involved: • Technical architect and lead on projects related to the integration and automation of ServiceNow requests and Oracle Identity Manager (OIM) to the mainframe using RSM enterpriseConnector • Technical architect and lead on a project to upgrade the out-of-support mainframe systems for a major UK car manufacturer • Technical architect for the transition of Outsource providers to IBM • Mainframe security assessments • Mainframe security audits • Mainframe penetration tests • Mainframe vulnerability scannings • Replacement of Vanguard security products by IBM zSecure • IBM zSecure installation and configuration, including the implementation of Alert, Command Verifier, RACF Offline, Access Monitor and Visual. • IBM zSecure integration with IBM QRadar • Installation and configuration of BreakGlass, exceptionReporter, enterpriseConnector and zDetect • BMC to Db2 tools conversion • Mainframe storage architect responsible to review the current backup and recovery process in place and provide report on risks and solutions • Installation and configuration of KRI Vulnerability Assessment product • Security Improvement Programme (SIP) analysis and implementation • Design, development and implementation of • Role-Based Access Control (RBAC) architecture implementation • Joiners, Movers, Leavers (JML) and least privilege access implementation • Mainframe security remediation • RACF security engineering • RACF administration support • z/OS Systems programmer support • Mainframe z/OS and RACF on-call support • Data classification on the mainframe • Db2 internal security conversion onto RACF • Pre-sales support • Write technical reports to be distributed to technical teams and managers and C-level
RSM Partners specialises in IBM’s System z (mainframe) platform. From the network and associated hardware, to the z/OS operating system -through the various subsystems and associated middleware – RSM leads the way in the UK with its specialised focus on the z platform. Over the years RSM has built a flawless reputation for consistently delivering a ‘best practise approach’: whether specific skills; technical consultancy; support services; software; training and now IBM hardware. Commended by clients and IBM alike, RSM regularly receives high praise from senior management, not only for our professional conduct and approach, but for our industry knowledge and commercial awareness. Highly valued too for our assured handling of software migrations; the implementation & deployment of IBM & 3rd party z software; and delivery of training. RSM also offers a number of niche software tools, each selected for delivering unique and significant value in addressing certain known issues within a z environment, at the same time targeting a rapid ROI