Parañaque, National Capital Region, Philippines
With more than three years of experience as a Sales Operations Specialist, I bring expertise in CRM systems and compliance, supporting territory management and rules of engagement to ensure they align with broader sales strategies and drive performance. I independently manage the end-to-end process of onboarding and offboarding requests, providing timely support to the sales team via tickets. My responsibilities include resolving account-related issues, processing Salesforce (SFDC) edit requests, and handling tool access and troubleshooting. In addition, I apply my analytical capabilities to uncover trends and root causes within ticket data, helping to refine sales workflows and improve operational efficiency. I work closely with cross-functional partners—such as IT, Finance, and Marketing—to maintain alignment with company goals and ensure seamless collaboration. I am committed to delivering results and fostering continuous improvement, contributing meaningfully to both team performance and company success.
-Partner with Sales Operations HQ and sales leadership to strategically design and optimize territory assignments, ensuring balanced coverage and operational efficiency. -Collaborate with cross-functional teams to streamline sales processes, improve workflows, and drive operational excellence. -Conduct comprehensive audits of Salesforce data, implementing quality controls to maintain accuracy and reliability. -Analyze Salesforce reports and analytics to identify trends, uncover operational gaps, and drive continuous process improvements. -Oversee the provisioning, administration, and optimization of essential sales tools to enhance productivity and effectiveness. -Assist in the execution of the Sales Annual Operating Plan, including territory design, User Acceptance Testing (UAT), quality control audits, and data reconciliation within the ROE Waterfall framework.
-Conduct Data Enrichment of existing data in Salesforce to ensure accuracy and reliability -Efficiently enter new information into Salesforce, maintaining up-to-date and comprehensive records -Verify data associated with each Account and Contact against reliable sources of truth to uphold data integrity -Provide day-to-day assistance to our internal global sales customers, handling ticketing operations and chat support across AMER, LATAM, EMEA, and APAC regions -Address and resolve all questions related to Sales Operations, escalating issues when necessary -Territory management, Rules of Engagement (ROE), Opportunity dispute and Sales tools provisioning and trouble shooting -Proactively identify solutions to problems and propose improvements by presenting root cause analysis and trends based on ticket and chat behaviors
-Drive and measure team performance results -Identify. propose and execute performance improvement -Strong consultative coaching skills with ability to confidently motivate and inspire a team -Highly collaborative within and across teams with ability to influence others -Good time Management and can effectively prioritize team workloads