Knoxville, Tennessee, United States
Currently a holder of two degrees, a Bachelor’s in Business Administration, graduated with a GPA of 4.0 from Miller Motte Business College (Wilmington, NC) and a Doctorate Degree in Theology from Universal Life Churches in Sacramento, CA with a GPA of 3.5. Holder of several certifications and licenses with several years of experience in insurance, recruiting, staffing, human resources, the medical field, business and education arenas. A true warrior with many talents and a wealth of knowledge expanding in all faucets of current work/life balance situations. A licensed consultant expert in the insurance, finance and human resources field utilizing all previous work experiences. Dedicated to helping those meet their business, insurance and recruiting needs. Helping clients get work done more efficiently and economically, without compromising quality. Expert in Insurance, Wealth Management, Finance, Auditing, and Virtual Office. Experience Consultant and trainer for staffing and recruitment needs, developing sales strategy, negotiating terms and conditions of insurance & financial contracts. Discussing and updating daily, weekly, monthly corporate spreadsheets, training new staff members, recruiters and sales representatives on the sales floor. Hard worker, who works very well under pressure. Communicates well with upper management, co-workers, outside vendors/manufacturers and all C-Level executives.
● Expert in State Laws, Workers Compensation & ERISAA ● Handling all compliance issues internally & externally ● Processed FSA, HSA & HRAs ● Working with the EDI team, assisting with system set up such as EENavigator, EASE, SAGE 100 ● Translate complex client needs into clear, actionable instructions for the entire team ● Upselling/adding additional business to the Sales team & Ameriflex ● Continually educating the team and training staff of all insurance products including Telescope/Intellect ● Assisted the team with questions regarding ICHRA and more complex benefit plans such as QSEHRA, RHRA (Medicare ptps) & EBHRAs ● Serving as the main point of contact during the onboarding of new clients and the renewal of existing accounts from start to finish, ensuring that all necessary steps are followed and client needs are proactively addressed. ● Delivering a high level of personalized service to clients, anticipating their needs and providing solutions before questions arise. ● Demonstrating a proactive approach ensuring client satisfaction. ● Building, maintaining, and fostering strong relationships with Plan Administrators, Brokers, & other key stakeholders to support client retention and growth during onboarding and renewal. ● Following a highly structured process for onboarding new clients and managing renewals, addressing all touchpoints outlined in standard operating procedures to ensure a consistent and high-quality experience. ● Educating clients on systems, tools, policies, and best practices related to Ameriflex products ● Owning client issues from start to finish, resolving problems efficiently and ensuring a positive outcome. ● Creating accurate quotes for all clients that are interested in our products ● Maintaining an organized, accurate, and up-to-date record for each client, including detailed documentation of the onboarding and renewal process, service issues, and resolutions ● Maintaining sales goals, and metrics on a daily basis
• Medical Claims Research • Appeals, using multiple healthcare related operating systems and tracking tools • Insurance Broker resolving complex insurance claims issues • Research coverage, Terms, conditions and pricing • Recommending the policy that best fits the client's needs • Utilizing Dialer System & Processing Manual Dials • Wealth Management • Investment Planning • UK Pensions & QROPS • Facilitating background & credit checks • Processing Drug Screens • Processing Payroll, Time & Attendance • Consultations, Recruitment & Human Resources Assistance • Entity Set Up for Small Businesses • Developing Business Plans • Microsoft Word, Outlook, Excel, & PowerPoint • Adobe Acrobat • Develop Budgets & Manage Finances • Government Contracts • Telecommunications • Public Relations
Currently, I am the Senior Pastor of Praying Hands Life Ministries under the wonderful foundation of SmithField Church. The church is over 100 years old and has been in our family for generations. The original deed dates back to the year of 1910.This is a family owned and operated church in which leadership has been appointed and passed down throughout the generations. I have expanded the ministry of Praying Hands to several states in honor of my legacy. I am very proud and fortunate to have come from a long line of ministers. I shall continue to utilize my gifts to help others.
● Face of Healthcare.com (Commercial Advertising) Marketing Project ● Training agents on all Pivot Health Products ● Training agents on FFM (Federally Facilitated Marketplace) ACA ● Creating Action Mapping for Health ● Creating the Training Timeline for all new health agents ● Creating/Updating current health script & mock calls for all health agents ● Defined the contracting process ● Categorized and defined the current health & insurance content ● Assisted in creating the eLearning ● Created the systems walkthrough for each system used for health agents ● Assisted in defining the nesting process ● Train agents on all other products such as UHC, National General, Aflac, & Ameritas ● Assisted to get agents contracted with carriers and access granted to all systems
● Respond to customer inquiries regarding STM (short term medical), ACA (Affordable Care Act), Fixed Indemnity, Aflac, Dental & Vision ● Creating accurate quotes for all clients that are interested in our products ● Helping clients get enrolled in affordable plans ● Assisting co-workers with questions and concerns regarding policies and products ● Maintaining sales goals, and metrics on a daily basis ● Recording all documentation in SF (Salesforce) on each client interaction ● Participating in any training opportunities to be more efficient as an agent ● Building positive relationships with clients and co-workers ● Inspiring other team members to do their best and set goals ● Constantly improving processes to have a better and more efficient experience per call ● Yjacking having co-workers listen to calls to get a better understanding of call flow
• Perform extensive research to process/adjust healthcare claims and appeals • Use Multiple healthcare-related operating systems and tracking tools • SIU Claims (Special Investigations Claims) • Utilizing several systems to complete claim processing o TruCare (Preauthorizations) o NetworX Pricer: SANP o SAM3 (Audit system) o DPL – Daily Production Log o Proclaim Pend Management Report o RingMaster Healthcare system o BA ( Benefits Access System)