Reuben Fiakpornu

Tier 2 Support Engineer @AT Ghana

Accra, Greater Accra Region, Ghana

About

AWS Certified Tier 2 Application Support Engineer with over 12 years of experience in IT support, application troubleshooting, and system optimization. Skilled in cloud computing, advanced diagnostics, and process improvement. Proficient in AWS services, networking protocols, and biometric systems. Recognized for enhancing team performance and delivering efficient technical solutions.

Experience

  • AT Ghana ()
    • Tier 2 Support Engineer
      Jun 2024 - Present · 2 yrs 2 mos

    • Level 1 Support Engineer
      Sep 2019 - Jun 2024 · 4 yrs 10 mos

  • IT Support Engineer at OSTEC IT LTD
    Mar 2015 - Sep 2019 · 4 yrs 7 mos

  • Sales Force Automation support engineer at Guinness Ghana Breweries PLC (Diageo)
    Mar 2015 - Sep 2019 · 4 yrs 7 mos

  • Network and System Administrator at CompuGhana LTD.
    Nov 2011 - Mar 2015 · 3 yrs 5 mos

    installing and configuring servers Network planning,installation, troubleshooting and Performance tuning. installing and configuring app software creating and maintaining users acc backing up and restoring files monitoring performance general troubleshooting

  • network technician at delight supermarket
    Jan 2011 - Nov 2011 · 11 mos

    troubleshooting all network problems Repairing computers Operation system and other soft ware’s installation