Greater Delhi Area
Hi! I am Reshma Chavan, System Admin with 3.5+ years of experience in 24x7 technical operations, incident management, and infrastructure support. Transitioning to DevOps/Site Reliability Engineer with hands-on skills in AWS, Docker, Kubernetes, Terraform, and CI/CD pipelines. Proven track record of maintaining high service availability (95% first-call resolution) and resolving 50+ tickets daily in a global service desk environment. Passionate about applying DevOps/SRE principles — automation, observability, and reliability — to production systems. I'm always eager to explore new technologies, stay updated with DevOps trends, and take on challenges that help deliver better, more efficient systems. 📩 Let’s connect: [email protected]
Managed a 24x7 Global Service Desk, resolving an average of 50+ tickets daily with a 95% first-call resolution rate. Provided technical support for Windows and macOS systems and M365 applications (Outlook, SharePoint, Teams). Administered Active Directory for user account management, onboarding, and offboarding. Configured and maintained VPN, remote desktop tools (Bomgar, RDP), and networking (TCP/IP, DNS, firewalls). Managed software installations (e.g., O365, Visio, Project) per company policies and assigned licenses to users. Supported mobile device management with Intune and implemented MFA solutions (OKTA). Assisted with virtual infrastructure setups using Citrix Workspace and configured Oracle VirtualBox for customer access VMs. Conducted training sessions for users on new software and system updates.
Provided desktop support and resolved hardware and software issues for Windows OS. Developed troubleshooting skills using BMC Remedy for incident management. Assisted users with M365 application issues, including Outlook and Teams.