Düsseldorf, North Rhine-Westphalia, Germany
- Customer Lifetime Value Maximization and Experience Optimization. - Business Development - Cross- and up-selling-actions. - Customer acquisition. - Benchmarking and forecasting. - Omnichannel services. - Development and roll-out of telesales-campaigns. - Process definition and structuring of service formations. - Search, selection and testing of new service software. - Product and project "ambassador". - Certification according to DIN EN 9001:2008 and DIN EN15838. - Capacity planning. - Budgeting and controlling. - People and team management across multiple locations and service-levels. - Scanner Personality
-Partner Management & Development -Business Development -Lead Factory and Management -Channel Sales -Funnel Creation
-responsible for sales of all cloud solutions in the Huawei portfolio -P & L responsibility -strategic process development -leadership of sales team -partner management -Saas sales -tender management -budget control -lead management -sales, care & growth
- Responsible for the operational management of all German call center activities - Complete budget and result responsibility in the department - Leadership in the process and the efficiency optimization program - Full responsibility for processes & procedures in the call center operation areas / teams - Planning, control and analysis from the supplier management - Pesponsibility for all technological structures in the call centers and the efficiency assurance of the operational readiness
- Management of all sales channels in 14 European countries. - Responsibility for the development, conception and implementation of all sales processes. - Analysis of present situation and requirements including rollout of the overall entrepreneurial omnichannel processes. - Structure, design and life of a performance measurement system. - Planning of the daily business resources. - Conception of a structured further development of all omnichannel employees. - Centrally responsible for the omnichannel sales process and contact person for collaborative selling. - Rollout of MS Dynamics & Genesys Purecloud in Sales.
- Expansion management and structuring of existing call centers with professional, modern and future-oriented framework conditions up to 400 employees. - Composition, organization and leading of a motivated, dedicated team. - Development and implementation of professional structures and processes. - Creation and introduction of practical guidelines for new omnichannel solutions. - Control of compliance with applicable GDPR compliance. - Capacity planning and quality-management. - Employee motivation and coordination to achieve defined efficiency goals. - Extensive human resources (monitoring, termination, hiring and management of employees). - Maintaining the project documentation and the associated tools for planning and controlling training, team meetings and work processes.