Mississauga, Ontario, Canada
A Service and Process Transformation lead with a demonstrated history of setting up and transforming IT Global operations through process reengineering and AI/Automations. A vetran in leading delivery excellence for Transition projects, ITSM, SDLC Processes.Expert in CMMi, ISO standards and driving Continual improvements through problem solving techniques and automations. Strong quality assurance professional with a Master of Business Administration (MBA) focused in Quality Management from Birla Institute of Technology and Science, Pilani.
Global Service Operations and Process Transformation lead