Boston, Massachusetts, United States
With a passion for driving operational efficiency and strategic transformation, I bring over seven years of cross-industry experience optimizing workflows, building high-performing teams, and leading business growth initiatives. Currently pursuing my Master's in Analytics at Northeastern University, I’m advancing my expertise in data modeling, visualization, and business intelligence systems. My training equips me to turn complex datasets into actionable insights that guide evidence-based decisions and measurable business outcomes. I specialize in process improvement, data storytelling, and cross-departmental collaboration, bridging the gap between analytics and strategy to solve real-world problems. Whether reengineering business processes, mentoring teams, or launching new business initiatives, I focus on aligning data-driven insights with organizational goals to create sustainable impact.
Pacston Technologies is a global LegalTech solutions provider focused on combining technology and professional expertise. At Pacston, I managed cross-departmental process improvements and led operational initiatives that enhanced efficiency and team performance. My key contributions include: - Established a new case management department of 20-30 staffs across North American offices, in charge of training all team members. - Established new training strategies and materials for the online customer service department and built a 10-person Malaysia Team, achieving substantial cost savings and consistent service standards across regions. - Restructured Online Package Department’s case process and onboard training; reduced turnover rate by 30%. -Streamlined workflows and provided consultation for multiple departments to improve coordination and output quality. Through data-supported process management and collaborative leadership, I strengthened Pacston’s operational foundation and helped the company scale its international service model effectively.
At Lightriver, we are dedicated to supporting Taiwan’s bubble milk tea and food industries by delivering high-quality disposable tableware products and reliable logistics services to our clients. As Chief Operating Officer, I led daily operations, optimized internal processes, and developed new business strategies to drive growth and efficiency. • Restructured product categories and naming systems for thousands of products, improving order management and administrative efficiency. • Initiated business transformation in digitalization. • Launched a new customized product department for chain stores, leading to a 60% increase in gross revenue. • Developed and executed branding and digital marketing strategies, including website creation and social media management to enhance market visibility. By aligning operational insight with business strategy, I helped Lightriver strengthen its competitiveness and long-term sustainability in Taiwan’s food-service supply industry.
Accounting job at the research center about Internet of Things