Appleton, Wisconsin, United States
Spearhead the processing of over 500 open records requests and over 5K background checks annually Verify, enter, and validate over 700 criminal warrants annually while adhering to strict federal regulations and standards Navigate confidential, legal software systems and databases to research inquiries and conduct background checks Support Child Protection Services and Military departments with data analysis, incident reports, and administrative functions Liaise between law officers and the general public to improve the office’s image within the local community Serve as the primary contact for customer correspondence, inbound phone calls, walk-in requests, and community complaints
Restructured insurance log-in database and tracking system department-wide to enhance client website experiences Partnered with insurance companies to communicate staff additions and terminations for accurate premium billing Developed extensive knowledge of medical terminology, insurance benefits administration, and medical coding guidelines Supported executive management with projects, document tracking, and records organization