Greater Toronto Area, Canada
~ Managed daily cash and credit applications to customer accounts, including processing manual cheques, electronic fund transfers, and lockbox transactions, ensuring accuracy and timely updates. ~ Assisted with month-end and quarter-end close processes by preparing journal entries and reconciling general ledger accounts. ~ Conducted monthly variance analysis by comparing actual results to prior year and prepare supporting reports. ~ Improved financial models to enhance the accuracy and efficiency of monthly reporting and forecasting ~ Created a centralized report to monitor unapplied cash balances, capturing unallocated payments and credits across all accounts.
~ Supported the Inside Account Management Team by ensuring that customer requests were fulfilled in a timely manner to create the best customer experience. ~ Corresponded with vendors and distributors to obtain pricing, product availability and shipping information. ~ Acted as a subject matter expert within the CSA department to communicate relevant information to other CSA’s.
~ Participated in continuous improvement initiatives by suggesting changes to improve operational efficiency, productivity and customer satisfaction. ~ Balanced fulfillment responsibilities through customer interaction by addressing customer concerns and questions. ~ Trained associates to use company software and carry out department functions and procedures based on knowledge they obtained from computer-based learning.