Houston, Texas, United States
A performance driven talent development professional with 20+ years of experience across diverse industries. Skilled in conducting comprehensive needs assessments, designing and implementing effective learning strategies, and evaluating training impact. Known for exceptional communication and relationship‑building abilities that support collaboration with employees and leaders at every level. A hands-on leader with a proven ability to develop high‑performing teams and close organizational capability gaps through targeted development initiatives. Specialties: Leadership Development, Performance Consulting, Adult Learning Principles, Project Management, Learning Strategy, Client Service, Sales, Classroom and Group Facilitation, Change Management, Team Building, Instructional Design and Development, Soft Skills Development, Learning Management System, Virtual Classroom Delivery, Coaching
Created and facilitated a comprehensive new hire onboarding curriculum that enhances employee engagement and readiness. Developed and administered a post-employee engagement survey; analyzed results and presented insights into senior leadership to pinpoint improvement opportunities. Conducted employee stay interviews, analyzing emerging trends and collaborating with HR leadership to implement workplace improvements. Developed and delivered blended-learning performance management programs that equip employees and leaders with tools to set clear goals, measure results, and drive continuous improvement. Developing and managing division-wide leadership programs designed to strengthen leadership capabilities across all levels. Designed and produced micro-learning training videos, equipping employees with step-by-step instruction on critical work systems. Designed and implemented targeted employee development initiatives in alignment with succession planning strategy, building organizational bench strength and leadership pipeline quality.
Led and coached a team of one that designed, developed, and delivered training programs that contributed to the organization achieving its objectives. Performed needs assessments with department management to identify development needs and designed solutions that successfully satisfied those needs. Developed and delivered a new employee onboarding program that supported employees in a successful transition into their new roles. Developed and implemented a training and development intranet page that provided access to training and post-training materials and support. Led a team that developed a new employee learning path to cover all training within their first ninety days, Developed and delivered banking products and systems training that allowed employees to perform their duties successfully. Coordinated and implemented a vendor-led sales training program that identified customer financial needs and matched solutions to those needs.
Developed and delivering an occupational safety and food safety training program for 100 employees that kept the organization in compliance with city, county, and state requirements. Delivering the ServSafe Food Safety Manager Certification training program that ensures leadership is compliant with national and local food safety requirements.
Developed a campus leadership development program to improve leaders’ skills and reduce employee turnover. Developed and delivering a customer/patient service program for 125 employees that focuses on improving the customer experience. Developed and delivering an occupational safety and food safety training program for 300 employees that keeps the organization in compliance with city, county, and state requirements. Facilitated employee and management level focus groups that have identified unit development needs and employee engagement. Delivering the ServSafe Food Safety Manager Certification training program that ensures leadership is compliant with national and local food safety requirements. Developed and delivering a campus on-boarding program for new employees that promotes a successful transition into their new roles. Developed and implemented a recruiting prescreen program that focuses on identifying candidates that are aligned with job position profiles.
Designed and delivered leadership, and management training programs that continued to create a top banking service provider. Delivered performance consulting to internal clients that increased leadership skills and improved employee satisfaction. Virtually delivered soft skills training to over 2, 500 employees across the globe that developed better work skills. Successfully coached executives on improving communication, presentation, and networking skills that created effective relationships with their teams and colleagues. Designed and delivered career mobility workshops that improved participant’s abilities to market their transferrable skills.