Vancouver, British Columbia, Canada
I am a dynamic and analytical professional with over 15 years of experience in operations and project management across the corporate healthcare and hospitality sectors. Most recently serving as the Sales and Project Manager at Panda Pod Hotel, I have been instrumental in leading innovative initiatives that have earned the establishment the Excellence Award for Innovation at Tourism Richmond's 2023 EPIC awards . My expertise lies in streamlining processes, enhancing customer experiences, and leading cross-functional teams to achieve organizational goals. With a strong foundation in business administration (MBA), I bring a strategic approach to problem-solving and a commitment to continuous improvement.
Led the development and implementation of innovative operational strategies, contributing to the hotel's recognition for excellence in innovation. Managed cross-functional teams to enhance guest experiences and operational efficiency. Oversaw sales initiatives, resulting in increased occupancy rates and revenue growth.
I spearheaded and managed vital projects and teams; delegating internal assignments based on the operational plans, project needs, and team capabilities. I orchestrated efficient operations under demanding schedule targets in collaboration with the technical staff and fellow supervisors. I regularly compiled and presented financial and operational reports in order to evaluate performance, adjust strategies, and maintain agile, sustainable operations. I also supported the clinical field crews by delegating workflow, resources, and assigning clear targets. ♦ Launched first Zoom-powered Hepatitis C clinic/mentorship for provincial physicians. ♦ Led Hepatitis C screening mission with the Lake Babine First Nation in Northern British Columbia. ♦ Oversaw successful federal audit as corporation representative, securing alignment between trials and ongoing operations. ♦ Enhanced team productivity by digitizing/standardizing data collection, centralizing/consolidating data points, instituting weekly recruitment staff meetings and introducing electronic transcription—streamlining operations by 22% ♦ Drove efficiency and profitability while tightly controlling costs and preventing waste by developing SOP amendment protocols enabling staff to consistently update/amend clinical trials SOP and easily report changes. Additionally, introduced centralized document processing using multifunction devices.
I led the total digital conversion and integration of a multi-physician practice. I researched, identified, and verified new technologies and equipment purchases aligned with the organizational priorities and cost-effectiveness. I facilitated key business objectives and long-term strategic plans/solutions by developing and managing the emerging technology initiatives. I trained, coached, and supervised the staff across computer/technology use and the subsequent systems updates. I also mitigated risks by implementing key IT SOP systems; guidelines, controls, processes, solutions, etc. ♦ Reduced overhead and increased efficiency by devising standardized, company-wide IT systems and installation operations. ♦ Authored corporate technology SOP, modifying security policies appropriately for each employee level. ♦ Developed business plan for supporting executive travel and offsite needs.