Metro Manila
Experienced Information Technology Specialist with a demonstrated history of working in the information technology, Software and Hardware troubleshooting. Strong information technology professional.
- Resolved 15–20 technical issues daily for 100+ workstations. - Deployed, configured, and troubleshot IT and electronic security systems, including CCTV surveillance, biometric access control, and magnetic door locking systems. - Performed network troubleshooting and cable tracing to identify and resolve network loop issues affecting server connectivity and overall network performance. - Conducted Preventive Maintenance Services (PMS), improving system reliability and reducing equipment failures. - Provided on-site and remote support using AnyDesk, RustDesk, and TeamViewer across multiple locations. - Managed IT asset inventory, ensuring accurate tracking, availability, and accountability of equipment. - Handled user account administration including onboarding/offboarding, password resets, and access permissions. - Deployed and configured operating systems, drivers, Microsoft Outlook, Teams, and essential applications. - Managed and responded to MIS ticketing system requests within defined service-level timelines. - Diagnosed and resolved POS printer issues across multiple stations to ensure smooth daily operations.