Rome, Latium, Italy
A multi-lingual, diligent professional who is committed to delivering excellent customer service. Program Manager, Global Service Manager, International IT Project Manager, with more than 20 years of experience, accustomed to working in a pressurized, deadline-driven environment and has the ability to remain calm and meet with client demands. Deals with staff at all levels and thrives in projects which involve DBMS, DWH-ETL, BI, CRM- Contact Center, SOA, WEB, Mobile App, SAM. Excellent Data Scientist working with Python. Working as Program Manager in the PA Area, formerly Service Manager, PM for EMEA and LATAM area. Certification ITIL V3 and V4 foundations Project Management Prince2, PMI, ACP. Scrum Master Certified. DevOps Certified. SAFe - Scaled Agile Framework Certified. Product Specialist: Informatica Power Center, Datastage, Oracle WB, SQL Server, Clarify, Siebel, SalesForce.
Program Manager area PA
Global Service Manager and PM for Enel projects in Europe/LatAm. Responsible for Service Management and Projects for the customer ENEL/Endesa in Europe and Latam, Application Maintenance and Evolutionary Maintenance for Network Development and Outage Management Systems. Conduction of several work groups in Italy and Spain and responsible for resource management, supply contracts and projects budget. Planning & budget estimation, risk & issue management, stakeholders & communication management, monitoring and control, reporting.
Project Manager and Technical Leader for the Credit Management Area of ICCREA Banca Impresa Group. Both, Agile-Scrum Master and waterfall methodologies application. Implementing DWH, BI, Client/Server solutions for the non-performing loans Management, in application of BCE directives. Products: Oracle Forms, Oracle Report, Datastage, Visual Studio, Project Server.
Responsible for implementing different BI Solutions in a Primary European Banking Group. Project Management of consultancy projects. Agile and Scrum Master. Products: SAS WRS, SAS Visual Analytics, SAS FM.
Responsible for implementing, engaging, and assisting customers in the understanding and managing of different SAM Solutions. Also responsible for keeping the Global SAM Team aware of technology changes and sharing best practices for different solutions. Project Management of consultancy projects. Scrum Master. Service Delivery Manager in VAR Assistant program.