Dublin, County Dublin, Ireland
Experienced SaaS Renewals Account Manager and Team Leader with over 18 years in the IT industry across software subscription sales, digital sales, project management, bid management, solutioning, taxation and business operations. Recognised for driving revenue growth, optimising renewal processes, influencing cross‑functional teams and providing strategic leadership across EMEA markets.
• Lead SaaS renewal pipeline, ensuring revenue growth and expansion opportunity pursuit. • Improve processes for provisioning, renewals, terminations and financial optimisation. • Monitor team KPIs and performance, providing insights to senior leadership. • Drive continuous improvement initiatives across subscription and annuity workflows.
• Own team forecasting, performance tracking and KPI governance. • Provide SME advisory support to extended sales teams to accelerate revenue. • Influence operational improvements through data‑driven recommendations.
• Drive Software Subscription & Support (S&S) and software revenue growth through renewals, reinstatements and Cloud Pak upgrades. • Collaborate with IBM Client Teams, Sales Representatives, Deal Makers and Business Partners to ensure timely and accurate renewals. • Lead client communication, operations coordination, pricing, contract management and negotiations while ensuring compliance with legal standards.
• Coordinate payrolls for all EMEA employees with external providers. • Support monthly payroll administration and handle payroll related queries. • Process stock option exercise tax and payments.
• Process the weekly payroll for over 50 temporary Associates; • Prepare ad-hoc reports with Excel; • Fulfilment of temp order book with Consultant, qualifying candidates, assessing suitability, clarifying CV, assist with Client inductions and scheduling of inductions with Consultant.