Rémi Bertrand

Customer Relation Specialist chez MedicAnimal

Greater London, England, United Kingdom

About

I am a responsible, creative and experienced video producer with experience directing music videos, fashion films and advertising from screenplay development through to post-production. I am highly motivated and fully engaged in my work. I am organized, a quick learner with a lot of different experiences teaching me to manage different situations. I also take pride in maintaining good relationships with both my colleagues and clients.

Experience

  • CUSTOMER RELATION SPECIALIST at MedicAnimal
    Jan 2019 - Present · 7 yrs 6 mos

    • Liaising with customers and external vendors • Maintaining social media profiles • Reviewing transactions and statistics • Creating content for company website

  • GUEST SERVICES ADVISOR at Disney Store
    Sep 2018 - Present · 7 yrs 10 mos

    • Liaising with customers on calls, Live Chat and emails and ensuring complete satisfaction • Liaising with external parties such as delivery providers and couriers, Disney home-base and warehouse • Managing customer details database and making amendments on guests request • Running necessary security checks on customers when required, processing refund and replacement order

  • ART DIRECTOR at Advertising & Media Company - Studio Extravagant
    Sep 2016 - Present · 9 yrs 10 mos

    • Conceptualize, visualize and design video productions for customers through innovative & creative concepts across all media • Managing and directing shootings on time and to budget • Supervising the artistic, technical and production team • Executing editing and VFX for music and fashion films, ads and institutional movies

  • ART TEACHER at Écoles de Condé, Higher education
    Jan 2017 - Jun 2017 · 6 mos

    • Teaching contemporary art (Botticelli Re-imagined, Immersive Art and Light: Art as Experience, The Body in Art, The Art of Provocation, Art, Media and Fashion) to 120 students from 18 to 25 years old. • Curriculum, homework and exam preparation, presentation and marking, organizing student art outings

  • AUDIOVISUAL PRODUCTION MANAGER at Centre Pompidou Museum
    Feb 2016 - Oct 2016 · 9 mos

    • Audiovisual production manager for Cosa Mentale, Kimsooja, Tania Mouraud, Warhol Underground, Leiris & Co., Céleste Boursier and Phares exhibitions • Working closely with artists • Executing post-production and editing of international art films museum collection • Managing and directing photo shoots for official exhibition pictures • Installation and programming the audiovisual equipment • Drafting the specification for the technical audiovisual equipment • Managing teams about safety procedure of audiovisual equipment and fixing problems in the galleries