Zapopan, Jalisco, Mexico
Customer experience specialist with experience leading onboarding journeys, managing client relationships, and delivering high-touch service in both SaaS and service environments. Skilled in clear communication, expectation setting, and virtual client engagement. Fluent in English and Spanish, with strong organizational and problem-solving abilities. Passionate about helping clients succeed and providing seamless onboarding experiences—ready for remote part-time roles.
Managing end-to-end client onboarding and experience, from first contact to post-service follow-up. Focused on high-touch customer journeys, expectation setting, clear communication, and service delivery in time-sensitive environments. Applying customer success principles to ensure satisfaction, trust, and long-term relationships.
A Customer Onboarding Specialist is responsible for onboarding and guiding new users or clients to achieve their first success with the product or service. And by doing so, they are the first stronghold in the fight against the one common enemy: churn. Thanks to a customer onboarding specialist’s efforts, users/customers start on the right foot and are automatically less likely to churn. With customer onboarding specialists, customers learn how to use products or services in a simple and effective way. After a successful onboarding, customers take an interest in the service and see for themselves how exactly it brings value to them.
Departamento diseño y desarrollo
Durante mi estancia de un año en Madrid, España, asumí el rol de tutora de inglés para cuatro niños con edades que oscilaban entre los 3 y los 10 años. Mis responsabilidades comprendían la interacción exclusiva en inglés con los niños durante las tardes, brindar apoyo en sus tareas escolares, diseñar y llevar a cabo actividades dinámicas en el idioma, y promover su inmersión lingüística. Esta función no solo contribuyó al enriquecimiento de sus habilidades lingüísticas, sino que también fomentó su comprensión de la cultura angloparlante y el desarrollo de habilidades comunicativas esenciales. Esta experiencia me permitió establecer vínculos profesionales y personales significativos con los estudiantes, además de contribuir positivamente a su crecimiento educativo y cultural.