Mumbai, Maharashtra, India
Experienced Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Transformation, Lean Six Sigma, Coaching, Team Building, Management, and Management Information Systems (MIS). Strong accounting professional with Post graduation degree specialisation in Finance from Symbiosis College and Black Belt Certified.
Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business – P2P, R2R and O2C. •Help client organizations realize /solve for their strategic business objectives by driving Six-Sigma, Lean projects & tech led transformational projects. •Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence. •Initiate best practice sharing across the team • Develop new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand/operate. •Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation •Take responsibility for project activities including work estimation, planning, stakeholder management and project quality •Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes within Finance and Accounting domain for a BPO/BPM organization •Drive Quality Management System within the vertical, Quality Net Savings, VOC actionable across the team and maintain / improve scores. •Drive inputs from VOC for improvements. •Contribute and present in client/customer reviews/meetings.