Pasadena, California, United States
Results driven leader with over 18 years of experience in business process design, consulting, and project management. Takes a disciplined and structured approach in determining key business issues and developing appropriate action plans from multidisciplinary perspectives through influence, collaboration, and diplomacy in support of continuous learning and improvement. Aims to understand the problem, define the process, and create solutions that are patient, physician, and staff focused.
•Serve as Executive Consultant to the Regional Medical Director of Operations and Chief Operating Officer for the Southern California Permanente Medical Group acting as a trusted advisor and strategic thought partner on enterprise priorities, executive decision-making, and operational execution across 13 Southern California medical centers and Hawaii. •Translate regional strategy into actionable plans and coordinated execution across a complex, interdependent operating model focused on care experience, workforce development, practice support, and care without delay. •Partner closely with executive leaders and executive consultants across the Office of the Executive Medical Director, Business Management, Care Transformation, Communications, Operations, People & Culture, and Quality & Systems of Care to drive alignment and accelerate strategic priorities. •Collaborate across operational clinical service lines and support services including Adult Primary Care, Behavioral Health, Care of Children, Hospital-Based/Continuing Care/Support Services, Medical Specialties, Surgical Services, Women’s Health, Care Experience, Practice Support, Ambulatory Clinical Services, Business Operations, Regional Virtual Medical Center, Regional Operations Initiatives, Tertiary Services, and Consulting Services and Administrative Support Operations. •Lead regional initiatives through strategic implementation, including stakeholder engagement and project management, to ensure successful outcomes. •Develop executive-level presentations, communications, strategic recommendations, and portfolio management processes to support executive leadership decision-making and organizational planning.
•Served as strategic partner, coach, and mentor to the Chief Executive Officer / Executive Director, Chief of Medical Center Administration and Operations, and Executive Leaders for the Permanente Medical Group in the attainment of organizational initiatives and goals, establishes communication strategy, and structures undefined issues for resolution. •Led and managed multiple care redesign project teams in support of program-wide strategic initiatives and goals. •Determined goals and priorities with project sponsors, senior executives, and key stakeholders. •Provided overall strategic direction for multiple complex projects. •Recommended appropriate action steps or interventions and oversaw implementation where appropriate. •Applied proven consulting, project management, and process improvement methods and tools to improve and/or redesign organizational and business and clinical processes. •Supported medical center site visits, offsites, contingency planning and national bargaining efforts, strategic initiatives, audits, business case development, peer groups, communication, messaging, and meeting management.
•Served as strategic partner, coach, and mentor to the Physicians-in-Chief and Medical Group Administrator in the attainment of organizational initiatives and goals for the Greater Southern Alameda Area. •Provided strategic direction to senior leadership team for multiple complex projects related to operational issues and oversaw, designed, supported, and led strategic initiatives in the areas of quality, service, people, efficiency, and reputation and growth. •Provided consultation for strategic opportunities, acted as a communication liaison, and prepared presentations for executive leaders. •Developed and fostered productive and professional business partnerships throughout the organization, provided leadership to multidisciplinary teams, and worked collaboratively with all levels of physicians and staff in achieving desired outcomes. •Led executive team of project managers and executive assistants, promoted a team environment, provided direction and guidance, eliminated barriers, and focused on team building, conflict resolution, group interaction, and professional development. •Managed administrative budget and maintained cost effectiveness.
•Managed quality assurance and regulatory compliance program for the department. •Reviewed, analyzed, and developed proposed policy, legislation, and regulations. •Prepared written legislative bill analyses, handled the most complex compliance activities, and conducted audits. •Developed, wrote, and monitored contracts and interagency agreements. •Handled collection cases to resolve Medi-Cal liens and recovery issues with attorneys, judges, beneficiaries, providers, federal/state agencies, and others regarding claim status and explained federal and state laws, rules, and regulations. •Acted as supervisor, project manager, and team lead. •Promoted from Staff Services Analyst.
•Managed a caseload of over 70 patients in recovery for drug addiction, provided one-on-one counseling, as well as group sessions, while maintaining confidentiality and regulatory compliance. •Worked collaboratively with clinic managers, doctors, nurses, medical assistants, therapists, and case managers.