Walsall, England, United Kingdom
As a property management assistant with 7 years of experience at an independent lettings agency, I have developed extensive knowledge of the residential and commercial retail lettings industry. Throughout my time at the agency, I have undertaken various roles covering administration, lettings, and maintenance management. These responsibilities have polished my ability to confidently communicate with tenants, landlords, and contractors, enabling me to efficiently identify and address maintenance issues within properties. I have successfully managed a residential portfolio, adopting strong relationships with all stakeholders and ensuring smooth day-to-day operations. My professional approach and specialised experience have equipped me to handle various challenges in property management with efficiency.
Lettings/Maintenance Tasks: - Taking calls/email and walk-ins regarding letting enquiries, property maintenance issues and handling customer complaints - Liaising maintenance works with Contractors and Tenants - Arranging compliance certificates – Gas Safety, EICR, EPC’s and Fire Safety checks - Approving invoices for payment - Arranging and conducting property viewings/inspections/check-in & check-outs - Settling tenancies; liaising with prospective tenants and landlords - Responding to out of office hour emergencies Administrative Tasks: - Answering phone calls and responding to email enquiries - Inputting data into the software and spreadsheets - Distribution of incoming post