London Area, United Kingdom
Processing customer contracts, approving quotes, raising invoices, chasing payments, enabling/ modifying/disabling customer access. • Learning and operating software applications required for access control as well as user acceptance testing (UAT) any upgrades or new applications • Checking accepted quotes are fully executed, and to convert quotations into agreements via CMS Accurately load contract information into the Contract Administration database • Raising invoices, credit notes and posting CMS invoice journals for finance Create/modify/terminate appropriate licences/ FTP access in accordance with the signed agreement • Allocating payments received and update invoice records in CRM and Lotus Notes accordingly • Preparing manual contracts; NDA
• JIRA Administration- Workflows, Schemes, Access Management • Creating, removing and maintaining system accounts such as Active Directory Outlook 365 management, including creating and management of email groups • Set up of hardware & installation of software on desktops and laptops • Generating daily reports for the Finance Director using JIRA management system • Provide Training to staff on system usability and new processes as required Provide project support to Project Managers and ensure deadlines are met Scheduling meetings and taking meeting minutes and ensuring actions are completed Tracking progress on key projects and providing regular updates to the programme Manager
·Responsible for managing calls logged by on-site engineers & following the call flow process, ensuring the call is completed within SLA, per Global IT Policy ·Duties include following the starters/leavers process by creating/disabling login accounts for new starters at the agencies & enabling/disabling the required system access to the individuals or groups ·Creating agency email groups within IBM Lotus Notes & Dominio Administrator, adding & removing to & from those groups ·Generating a monthly report highlighting all active assets within the business ·Redesigned starters & leavers process which enabled our team to manage requests more efficiently ·Procurement of hardware & software when required ·Setting up confidential client folders on the network & enabling access to those that require it ·Setting up FTP sites for clients ·Password resets for network login, email, DDS, and FTP ·Commended by IT Director & Managing Director for completing allocated tasks well within SLA and awarded a bonus as a result.
·Site based position at Saatchi & Saatchi, providing first line IT Support for clients within an ITIL service delivery standard ·Logging & managing an average of 100-150 calls a day, progressing repair requests for all hardware & forwarding to the relevant team member ·Configuring Blackberry Devices for new & existing users ·Remoting onto client’s machines to resolve software & email issues. Also deploying various software’s onto clients' machine using Novell Console. ·Scheduling IT Engineers to attend desk-side service requests logged, which required 2nd line support ·Re-imaging Desktops, Laptops & configuring Lotus Notes on these units ·Management of all hardware equipment for the agency. Ensuring kit was ready to be deployed when needed ·Achievements include consolidating user accounts to reflect active users, which in turn made the business more cost effective ·By following the company call flow process I was able to log & manage the call volume within SLA even during peak periods