Coventry, England, United Kingdom
As a Branch Manager working for Belvoir, my role began when the Lichfield office first opened as a Senior Negotiator. My initial task was to build the new office into a profitable and recognised brand within the franchise area. As a new business my tasks have involved every part of the lettings process. This began with market analysis of competitor rates and services, moving to targetted marketing, cold calling to potential landlords, market appraisals, property valuations, viewings with potential tenants and property marketing. Intense training on legal requirements was an integral part in order to fully understand the intricacies of the letting process. I have succeeded in building the office and brand into a well known agency within the area and the office now holds a substantial and profitable portfolio of both fully managed and tenant find properties. After an acquisition in June 2012 where I was promoted to Branch Manager, I currently manage a team of staff and report to the main director who, being based off site, leaves me responsible for the day to day running of the office, this involves all staffing issues, day to day management, complaint handling, marketing and IT. This means I am able to deal with all aspects of the lettings arena. In 2010 Belvoir was awarded Gold Medal as Agency of the Year, Silver in 2011 and Gold in 2012 and 2013.
My role with Busy Bees was potential business development and market research. This involved confidential meetings and site visits to establish potential business opportunities. The opportunities varied from land purchase to building conversion and acquisition of nursery chains. Market demographics and competitor analysis together with the analysis of this information was a central part of the decision making progress and formed the primary function to my role. This information was also used in fee comparison with competitors and was used by the Operations team when setting fee rates for both new and exisiting sites. I assisted the Managing Director, Chief Financial Officer and other directors in acquisition tasks, information gathering and client comunication where confidentiality was paramount. A further part of my role was the identification and preparation of tenders for new potential business opportunities. My duties also included project managing the integration of an employer care scheme (purchase of childcare places) into 3 Surrey nurseries. I also assisted the Estates department with lease information, day-to-day helpline issues (fire, flood, pest control etc), database design and training.