Allen, Texas, United States
Creative and innovative thinker with effective project management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.
• Define scopes, manage resources and oversee schedules in line with stakeholder and project owner specifications. • Identify, address and either resolve or escalate project issues. • Assign specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes. • Complete thorough risk assessments and deploy management and response strategies to prevent roadblocks. • Keep project teams on-task with proactive control of budgets, schedules and scopes.
• Strategic leader of assigned implementation accounts • Oversee multiple projects and project team(s) • Foster strong team alignment to attain implementation goals and priorities to ensure customer success • Monitor internal team and client performance against planned performance, timing, and budget • Develop and foster strong customer relationships; Viewed as a trusted advisor within all client levels • Manage all stages of the project and implementation life cycle, including requirements gathering, staff and budget management, issue and risk mitigation and status reporting • Lead implementation kick-off meetings, requirements discussions and status meetings with client
• Directly responsible for meeting and exceeding client expectations • Direct and lead implementation kick-off meetings, requirements discussions and status meetings with client • Actively manage client expectations, anticipate potential issues and communicate resolutions with client • Research and resolve client inquiries regarding system and process issues • Manage internal and external timelines with cross functional teams • Direct cross functional teams in analysis and system configuration discussions • Perform analysis and system configuration based on client requirements • Perform planning and testing of new system functionality to ensure accuracy of client system requests • Train clients on new site and processes for implementation • Research and recommend system enhancements and process changes
• Manage and coordinate all resources involved in the implementation process • Work in concert with Business Analysts, Development Team and QA Testing Team throughout the entire Project life cycle • Coordinate and drive project activities to deliver required functionality on time and within budget • Review benefit contracts to ensure compliance with agreed upon deliverables and budget • Work with accounting to prepare, deliver and manage client invoices for open enrollment and change requests • Audit third party vendor invoices to ensure all billing is correct • Effectively track issues and risks, communicate status and escalate concerns via status reports and communication to executive management • Coordinate with internal and external teams on development and timing of interface files • Serve as liaison to the product management and research and development teams on gathering technical requirements for core enhancements and prioritizations • Develop and implement processes and procedures to increase overall operational efficiency • Partner with directors to perform and provide feedback on annual reviews for benefit team members • Provide feedback to benefit team members on project performance
• Primary client contact during the database implementation process for benefits and payroll • Balance multiple configuration projects simultaneously ensuring all deliverables are completed on time • Coordinate and drive project activities to deliver required functionality on time and within budget • Effectively track issues and risks, communicate status and escalate concerns via status reports and communication to management • Identify, verify and review configuration settings – benefits, validation tables, tax information, general ledger configuration and database setup • Gather data from client, map into new data structures, convert into new system, and validate data • Assist clients with business process reengineering of their procedures and policies to prepare for implementation • Conduct parallel payrolls to tie out data to accurately reflect client’s current payroll environment • Ensure successful client conversion to the new system • Develop SQL queries to research, analyze, and troubleshoot data and to create business reports • Serve as liaison to the product management team on gathering technical requirements for customizations • Developed both beginner and advanced client user guides for reporting and analytics tool • Conduct and participate in client training for the new system • Document specifications of client requested reports • Configure & support multiple client’s online enrollment for open enrollment, new hires and life events
• Lead new and renewing account implementations across the enterprise, with accountability for the oversight, management and performance of the project • Manage multiple projects ensuring the quality and timeliness of all implementation deliverables • Manage all project activities throughout the entire implementation lifecycle • Act as implementation project subject matter expert to internal and external teams • Communicate with team, management and key stakeholders to offer issue resolution on sensitive project deliverables • Manage and maintain key partnerships with cross functional HCSC teams/internal stakeholders throughout the project • Interpret customer needs, assess and document requirements and identify solutions • Meet with clients to gather and review requirements and obtain feedback and/or approvals as needed • Develop and distribute communications and implementation documentation that describe progress, issues, and risks surrounding the implementation • Maintain own workflow, effectively prioritizing to best meet project goals • Maintain strong knowledge of all of best practices and strategic trends in product lifecycle management, sales and account implementation • Coordinate with clients and HCSC teams to develop efficient project schedule for all new clients • Risk mitigation and issue resolution