Nixa, Missouri, United States
I’m currently working on earning my Google IT Support Professional Certificate, which is expected to be completed by May 2025. Throughout this program, I’m mastering troubleshooting, customer support, and networking, with hands-on experience in systems administration. Additionally, I’m developing expertise in operating systems and cybersecurity, which are crucial for providing effective IT support in any setting. My background includes technical support roles where I’ve honed skills in troubleshooting, user training, and system administration. From resolving technical issues in a call center to investigating security incidents as a security officer, I’ve consistently demonstrated the ability to handle complex tasks and improve efficiency. I’ve also developed strong problem-solving and communication skills, which are essential in any IT support environment. I’m excited to expand my network with fellow career changers and tech enthusiasts, and I’m eager to contribute my growing skill set to the IT field! Let’s connect and explore opportunities to collaborate and learn together.
Resolved 5-10 labeling issues on unscannable boxes per shift, improving workflow efficiency and reducing processing delays by 45% Utilized handheld devices to scan and track 100+ inventory items daily, ensuring correct placement and minimizing processing errors Maintained 82% accuracy while sorting items into designated locations, supporting inventory tracking and reducing errors in fulfillment process
Investigated security incidents and documented findings in detailed reports, strengthening technical writing and data accuracy for improved incident tracking and resolution Maintained 2 detailed logs of security activities per shift, ensuring accurate data entry and report generation for compliance and risk assessment Responded to security alerts and incidents, applied critical thinking under pressure to assess threats and take appropriate action