Singapore, Singapore
AI’m a results-driven Project Manager and Scrum Master with 10+ years of experience leading enterprise IT and digital transformation initiatives—especially those centered on the ServiceNow platform (ITSM, HRSD, CSM, SPM). With a blend of consulting, technical solutioning, and agile delivery experience, I’ve successfully led cross-functional teams across Singapore, APAC, and global accounts to deliver measurable business outcomes. I specialize in stakeholder management, steering governance, sprint execution, risk management, and ensuring end-user adoption. I enjoy working with teams that value trust, transparency, and continuous improvement—and I’m always open to connecting with like-minded professionals driving transformation through digital platforms.
-Oversees the execution of technical deployment of ServiceNow solutions that meet clients' business needs' and is responsible for requirements scoping; installation, configuration, customization of the tool. -Lead, direct, challenge and motivate teams to ensure successful delivery of client's requirements - Responsible for growing key accounts through the expansion of product offerings - Using PMP tools to minimize project risks, measure project health,
- Manage project budget of S$8.5m for 4 projects and achieved a 5% annual cost reduction - Manage IT Service Management platform (ServiceNow) - Explore new technology and share with team members to improve productivity - Conducted workshop training to help enable others in ServiceNow - Help to promote Automation across NCS and Singtel through road shows - Monitor trends and best practices in specific technology/domain areas - Perform product evaluation and make appropriate recommendation to stakeholders
- Management of 6-10 projects and more than 100 customer sites - Implementation of large scale projects for the Ministry of Education - Overall manager of a team of 20 Customer Service Managers and 370 Engineers - Exceed customer expectations and meet SLA - Take responsibility of the KPI and deliverable of junior Customer Relationship Managers
- Provide guidelines and procedures for new projects or ad hoc event roll-outs - Mentor junior Customer Relationship Managers on customer service skills - Interview and recruit suitable candidates for Customer Relationship Managers - Design on-boarding program for freshly hired Customer Relationship Managers - Conduct Training Workshops and presentation to customers - Manage 2-3 projects and 23 customer sites yearly - Manage a team of 30 desktop engineers
- Interview and recruitment of technicians and engineers to support projects and customer sites - Forecast and resource projection for projects - Design on-boarding program for freshly hired engineers and technicians - Assist with security clearance of all team members - Manage 30 customer sites and a team of 20 desktop engineers