About
Passionate, curious, and creative Customer Support Manager with 10+ years of experience.
Believes that support teams are an untapped resource for product knowledge, customer
insight, and customer education. Crafted policies and materials to achieve growth and
scalability goals through data-driven process improvement, product training, and employee
onboarding.
Experience
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Community Support Manager at connectRN
May 2022 - Jan 2024 · 1 yr 9 mos
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Customer Service Manager at medmix Industry
Feb 2021 - May 2022 · 1 yr 4 mos
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American Well (Full-time · 2 yrs 5 mos)
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Technical Account Manager
Aug 2020 - Dec 2020 · 5 mos
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Support Manager
Aug 2018 - Aug 2020 · 2 yrs 1 mo
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Senior Specialist, Customer Support at America's Test Kitchen
Aug 2014 - Aug 2018 · 4 yrs 1 mo
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Associate Property Manager at CW Management
Aug 2013 - Jul 2014 · 1 yr