Chicago, Illinois, United States
• Direct teams in various elements of player personnel management and overall player administration, particularly in writing and executing player contracts. • Lead the process in connection with player acquisition, termination, trades, loans, transfers, international clearance and other mechanisms through which player rights enter the league, exit the league and/or move within the league. • Manage team salary cap and allocation money calculations. • Review bi-weekly payroll for over 100 employees across four teams. • Track, record, and distribute roster management documentation to internal and external stakeholders. • Compose and distribute league-wide communication to all stakeholders. • Perform quarterly audits on the payroll technology system.
• Oversaw all professional soccer leagues including MLS, NWSL, USL Championship, MLS Next Pro, USL League 1, and NISA. • Led project management for technology and processing improvements. • Hosted training webinars for club and league administrators throughout the United States.
• Reviewed and approved contracts in compliance with FIFA's bylaws and policies. • Processed and recorded amateur reinstatement payments. • Instructed numerous leagues, clubs, and members on all necessary registration documents. • Assisted with on-boarding and training. • Maintained confidentiality while processing player documentation in English, German, Spanish, and French.
• Provided exemplary customer service by answering emails and calls from foreign federations, leagues, and state registrars. • Complied with FIFA's rules and regulations to process player registrations and international clearances. • Monitored, organized, and assigned tasks out of the departmental inbox. • Performed various administrative duties, including data entry and filing documents.
• Provided technological support regarding campus accounts, internet configuration, printing, software, password resets, and telephone. • Oversaw after-hours support by operating the information technology ticketing software with up-to-date communications throughout departments. • Responded to student and faculty issues in a timely matter, while prioritizing issues needing immediate assistance.